Vouched

Security Engineer

• Partner closely with the appropriate stakeholders to support lead generation, outbound outreach, and partner relationship development
• Help manage follow-ups, meeting preparation, and relationship pipelines across strategic accounts and ecosystem partners
• Build lightweight processes to ensure momentum across high-priority GTM efforts
• Stand up the operational foundation required to launch and scale a new product line, including:
• - AI SDR workflows and tooling
• - Customer support motion and escalation paths
• - Funnel tracking, lifecycle stages, and conversion metrics
• Own the day-to-day management of the GTM funnel: inbound, outbound, partner-sourced, and expansion
• Act as a bridge between engineering execution and market-facing priorities
• Ensure roadmap work aligns with what’s required for successful launches, customer adoption, and partner enablement
• Translate technical progress into clear GTM-ready deliverables and narratives
• Establish a tight voice-of-customer loop by translating insights from prospects, partners, and customers into clear product requirements and GTM priorities
• Draft executive-level presentations, board-facing materials, and internal updates
• Contribute to customer, partner, and industry presentations—both virtual and in-person
• Help package product and market insights into clear, compelling messaging
• Establish repeatable rhythms across pipeline, launch readiness, and cross-functional execution
• Own GTM analytics and funnel performance tracking, including instrumentation, conversion metrics, and rapid experimentation to improve pipeline efficiency and launch outcomes.
• Identify friction points and proactively improve processes through automation and iteration
• Bring an experimentation mindset to GTM: test, learn, refine, scale

GTM Operations Manager – Agentic Security

Customer Success Manager

• Own a book of customer accounts and drive retention and expansion through strong engagement and execution
• Identify growth opportunities based on customer usage, performance trends, and business needs
• Partner with sales and leadership on expansion conversations when appropriate
• Be accountable for revenue-related outcomes tied to your book of business
• Lead regular check-ins and business reviews focused on value, outcomes, and next steps
• Prepare clear notes, follow-ups, and action items after customer interactions
• Maintain accurate CRM data and follow defined playbooks
• Pull and analyze customer data (e.g., usage, performance, trends) to inform customer conversations and identify risks or opportunities
• Build strong product knowledge by learning how the platform works and clearly explaining product behavior and configuration options to customers
• Grow comfort working with data and lightweight querying tools as part of supporting customers and preparing reviews
• Triage customer issues and partner with technical teammates on escalations
• Share structured customer feedback with product and engineering
• Help identify recurring issues and opportunities to improve documentation and processes
• Collaborate with internal teams to resolve customer challenges efficiently