Vouch Recruitment

Senior Business Operations Manager

Vouch Recruitment

full-time

Posted on:

Location Type: Hybrid

Location: California • New York • United States

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Salary

💰 $165,000 - $180,000 per year

Job Level

Senior

About the role

  • Partner with senior business leaders to identify, frame, and prioritize high-impact opportunities and operational problems
  • Structure ambiguous questions into clear problem statements, hypotheses, and analytical plans
  • Prepare clear, compelling materials for leadership discussion and recommendation forums, grounded in data and operational reality
  • Support scenario modeling and operational planning in close partnership with Finance
  • Pressure-test assumptions and surface tradeoffs to support high-quality decision making
  • Perform ad-hoc analysis to validate projects and assumptions
  • Help business leaders translate insights into clear decisions, including recommended paths forward
  • Act as a neutral, trusted advisor who can synthesize perspectives across Brokerage, Sales, Placement, Ops, and Product
  • Lead high-priority initiatives from concept through execution, either as: A senior individual contributor owning delivery, or A cross-functional project lead coordinating teams without formal authority
  • Drive initiatives across Operating model changes, New product and segment expansion, Cross-functional process changes
  • Coordinate work across multiple teams and roadmaps to reduce coordination overhead
  • Establish clear goals, milestones, owners, and success metrics for initiatives
  • Track progress, surface risks and dependencies, and course-correct as needed
  • Define KPIs to measure the impact of decisions and initiatives
  • Partner with Finance to connect outcomes to forecasts, models, and productivity assumptions
  • Capture learnings and feed them back into future planning and decision cycles

Requirements

  • 4+ years in Business Operations, Strategy, Consulting, or equivalent roles
  • Proven experience working with senior leaders on ambiguous, high-stakes business problems
  • Track record of owning analyses and driving initiatives to meaningful outcomes
  • Experience partnering closely with Finance on planning, modeling, and forecasting
  • Familiarity with brokerage, insurance, or regulated operational environments is a plus
Benefits
  • Competitive compensation and equity packages
  • Health, dental, and vision insurance
  • Parental leave
  • Flexible vacation time
  • Wellness allowance
  • Technology allowance
  • Company-sponsored personal and professional development
  • L&D: Partnerships with Ethena and monthly Lunch & Learns
  • Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.
  • Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
  • Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisscenario modelingoperational planningKPI definitionforecastingfinancial modelingproject managementanalytical planninginitiative executioncross-functional coordination
Soft Skills
problem-solvingcommunicationleadershipstrategic thinkingcollaborationadaptabilitycritical thinkingdecision makingtrust buildingstakeholder management