Junior Automotive Design Consultant
Gravity Sketch
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Quality Assurance and Training Success Manager
Volanno
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Establish quality control procedures and standards; conduct audits and monitor performance metrics
- Collaborate with engineering, product, and support teams to resolve issues and implement corrective/preventative actions
- Lead onboarding sessions for new customers (virtual or on-site) and set up customer accounts
- Develop user guides, tutorials, documentation, and internal training for support and success teams
- Deliver hands-on product training, demos, and AR/VR-based training content; troubleshoot with customers
- Enter, monitor, and close customer support tickets; serve as primary point of contact for escalation
- Develop strategies to maximize product adoption and track KPIs related to customer success
- Travel for onboarding, training workshops, product demos, and support video recording/filming
Requirements
- Bachelor’s degree in Business, Engineering, Computer Science, or related field or equivalent experience
- 3+ years of experience in support and customer training, ideally in software product development
- Interest in AR/VR and photography
- Interest in target markets of transportation, oil & gas, and 911
- Nice to have: Experience with Scaled Agile Framework (SAFe) or Agile Methodologies
- Strong background in customer success or client-facing program management
- Exceptional organizational, communication, and facilitation skills
- Ability to manage competing priorities across multiple stakeholders
- Experience with tools like Jira and Confluence
- Willingness to travel up to 25%
