Volanno

Project Manager

• Coordinate across multiple teams and projects at both business and organizational levels to ensure contract compliance.
• Provide technical leadership, quality assurance oversight, and decision-oriented recommendations.
• Ensure objectives are met in key areas including customer satisfaction, quality, schedule, and team performance.
• Develop and maintain product roadmaps in alignment with customer priorities and identify opportunities for solution enhancements.
• Manage financial performance on a per-project basis, including forecasts, profitability, and reporting to leadership.
• Conduct monthly internal and external status meetings; ensure accurate and timely delivery of all contractual reporting and deliverables.
• Supervise technical professionals and foster a collaborative team environment.
• Maintain an active understanding of the project and opportunity pipeline for key customers.
• Track, report, and achieve measurable goals related to opportunity pipeline development.

Project Manager, Account Manager

• Coordinate product delivery and ensure customer success
• Translate needs from the Product Owner into actionable product improvements
• Guide Agile delivery teams and maintain customer satisfaction
• Lead program and product delivery using Scaled Agile Framework (SAFe) principles
• Partner with Product Owner to manage and refine product backlogs
• Facilitate PI or sprint planning, sprint ceremonies, and cross-team coordination
• Track delivery metrics, risks, and dependencies across multiple teams
• Track and ensure proper close-out of support requests
• Ensure key metrics are tracked for effectiveness of personnel and product-related activities
• Own customer relationship management from onboarding through implementation and ongoing support
• Collect, prioritize, and communicate customer feedback into the product backlog
• Develop customer success metrics (customer conversion, adoption, retention)
• Support training and onboarding programs in collaboration with QA and Training Success Manager
• Collaborate with Product Owner and Technical Leads on roadmap execution
• Provide input into go-to-market strategy and release planning
• Represent the voice of the customer during product development
• Drive competitive market strategy, including working with marketing firm as required
• Drive cross-team communication across product, engineering, UX, and training
• Provide status reporting and stakeholder updates
• Serve as escalation point for customer concerns
• Talk with clients and at trade shows
• Travel up to 25% for customer meetings, workshops, and product demos

Project Manager / Customer Success Lead

QA Engineer

• Establish quality control procedures and standards; conduct audits and monitor performance metrics
• Collaborate with engineering, product, and support teams to resolve issues and implement corrective/preventative actions
• Lead onboarding sessions for new customers (virtual or on-site) and set up customer accounts
• Develop user guides, tutorials, documentation, and internal training for support and success teams
• Deliver hands-on product training, demos, and AR/VR-based training content; troubleshoot with customers
• Enter, monitor, and close customer support tickets; serve as primary point of contact for escalation
• Develop strategies to maximize product adoption and track KPIs related to customer success
• Travel for onboarding, training workshops, product demos, and support video recording/filming

Project Manager, Account Manager

Project Manager / Customer Success Lead

Quality Assurance and Training Success Manager