Volanno

QA Engineer

• Establish quality control procedures and standards; conduct audits and monitor performance metrics
• Collaborate with engineering, product, and support teams to resolve issues and implement corrective/preventative actions
• Lead onboarding sessions for new customers (virtual or on-site) and set up customer accounts
• Develop user guides, tutorials, documentation, and internal training for support and success teams
• Deliver hands-on product training, demos, and AR/VR-based training content; troubleshoot with customers
• Enter, monitor, and close customer support tickets; serve as primary point of contact for escalation
• Develop strategies to maximize product adoption and track KPIs related to customer success
• Travel for onboarding, training workshops, product demos, and support video recording/filming

Quality Assurance and Training Success Manager