Overnight Customer Service Professional
Voice Systems Engineering
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado, Florida, Massachusetts, New Jersey, Pennsylvania, Tennessee, Texas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $22 per hour
Job Level
JuniorMid-Level
About the role
- Providing outstanding customer service by listening carefully to their concerns, empathizing with their needs, and offering creative solutions that aim for one-call resolutions.
- Supporting customers in creating new accounts, addressing any issues, and ensuring a memorable experience with our service.
- Guiding customers in choosing the right service provider for their needs, ensuring that every interaction is positive and leaves a lasting impression.
- Collaborating effectively with customers, fellow agents, and other departments to solve problems quickly and enhance the overall customer experience.
- Staying up to speed with the latest products, services, and offerings to better support customers and deliver timely, relevant solutions.
- Effectively navigating and adapting to a wide range of customer personalities, identifying the best approach to ensure each individual feels heard, respected, and valued, ultimately leading to a positive and successful interaction.
- Proactively communicating and collaborating with other teams when a customer issue requires escalation, ensuring that the concern is addressed promptly and with the level of attention it deserves, while keeping the customer informed and satisfied throughout the process.
- Taking a proactive role in identifying and implementing new ways to improve customer satisfaction and loyalty, continuously improving our service standards.
Requirements
- At least 2 years of experience in delivering exceptional, high-touch customer service.
- Prior experience working an overnight position.
- A track record of building strong, ongoing relationships with customers to foster loyalty and drive long-term satisfaction.
- The ability to listen actively, remain patient, and offer thoughtful, creative solutions to complex challenges.
- Demonstrated success in contributing to a team environment by sharing knowledge, collaborating with others, and providing valuable feedback.
- A passion for staying current with product offerings and continuously looking for opportunities to improve customer experience and retention.
Benefits
- Comprehensive insurance programs include medical, dental, vision, and life.
- Access to a wellness wallet that will reimburse for gym memberships, workout equipment, mindfulness apps, healthy food boxes, ergonomic workspace tools, and more.
- Tuition reimbursement program.
- Opportunities for continuous learning.
- 401k match and access to expert financial advice.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceactive listeningempathyproblem-solvingcollaborationcommunicationcreativityrelationship buildingpatiencecustomer satisfaction