Overnight Customer Service Professional
Voice Systems Engineering
Customer Service Advocate I
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $23 per hour
Job Level
Mid-LevelSenior
About the role
- Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers
- Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints
- Mitigates and prevents complaints from being escalated to resolve in initial contact
- Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
- Maintains performance and quality standards based on established contact center metrics
- Provides customer service in a high pace contact center environment over the phone, via live chats and emails
- Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
- Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
Requirements
- Requires a High School diploma or GED
- Entry-level position typically requiring little or no previous experience
- Experience interacting and multitasking using multiple systems and programs simultaneously preferred
- Experience in a healthcare call center is highly preferred
- Candidate needs to be Bilingual in English and Cambodian
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationproblem-solvingmultitaskingadvocacy
Certifications
High School diplomaGED
