Overnight Customer Service Professional
Voice Systems Engineering
Sales Support Specialist – Retention
Yelp
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Colorado, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $52,000 - $82,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide exceptional and timely inbound customer support via phone and email
- Consult and educate our customers to provide value, resolve their business needs, and retain their business
- Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly
- Help owners with their full suite of Yelp Restaurant tools to market their restaurant
- Grow and learn in a fast-paced high-growth environment
Requirements
- Bachelor's Degree or 3+ years of relevant client facing experience
- Be available to work weekends and holidays between the hours of 6AM-8PM PST
- Experience in SaaS, sales, client retention, support, or customer success is preferred
Benefits
- Full medical, vision, and dental coverage
- Mental health support and services via Modern Health
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
- 7 paid wellness days
- 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Professional development reimbursement
- Work from home reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaScustomer supportclient retentionsalescustomer success
Soft skills
communicationconsultingproblem-solvingadaptabilitycustomer education
Certifications
Bachelor's Degree
