Overnight Customer Service Professional
Voice Systems Engineering
Customer Experience Associate
Benepass
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 per year
Job Level
JuniorMid-Level
About the role
- Address and resolve customer support issues through various channels, including phone, email, and live chat.
- Learn and manage Benepass's internal systems and processes to resolve user issues
- Act as the voice of our customer, providing feedback on common issues and trends.
- Deliver exceptional customer service by adhering to set performance standards, and going the extra mile in customer interactions
Requirements
- 1-3 years in customer-facing role
- Excellent written and verbal communication
- Proficiency with G suite and Slack
- Strong organizational skills and ability to follow-up on and track multiple issues/projects
- Comfortable reviewing and analyzing basic data
- Self-starter. You don't wait for others to ask for help, you seek out challenges and ways to help
Benefits
- 95% coverage of medical, dental, and vision
- $250 WFH setup
- $150/month cell phone + internet
- $100/month Wellness
- Flexible PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicewritten communicationverbal communicationorganizational skillsself-starterproblem-solvingfollow-updata analysis
