Benepass

Customer Support

• Address and resolve customer support issues through various channels, including phone, email, and live chat.
• Learn and manage Benepass's internal systems and processes to resolve user issues
• Act as the voice of our customer, providing feedback on common issues and trends.
• Deliver exceptional customer service by adhering to set performance standards, and going the extra mile in customer interactions

Customer Experience Associate

Product Manager

• Scope and drive features through the product lifecycle: research, requirements, execution, and launch
• Translate customer, market, and internal inputs into clear specs and requirements
• Partner with design to define user flows, edge cases, and success metrics
• Drive execution: track progress, flag risks, and coordinate across engineering and cross-functional teams
• Own QA checklists and launch readiness collateral for new features
• Leverage AI tools to speed up research, analysis, and mock generation
• Advocate for feature ideas that improve customer experience and business outcomes
• Shape and deliver features end-to-end while collaborating with Head of Product, design, and engineering

Senior Product Manager

Manager

• Heighten awareness of Benepass with SMEs, Innovation Leaders with high-value strategic partners through virtual and onsite meetings and events
• Build understanding about our solutions and capabilities, and expand the broader conversion around spending account strategies with key innovation leaders in the benefits consultant/broker space
• Own the day-to-day management of assigned partners and their clients and act as the liaison between Benepass and a targeted group of SMEs
• Identify and cultivate new high value Consultant relationships and partnerships
• Develop growth strategies and execution plans that deliver high revenue goals through driving qualified opportunities from Consultants to the sales team
• Execute on various marketing campaigns that generate demand and awareness
• Collaborate with Strategic Alliances team members and cross-functional leaders from internal teams including Sales, Product, Marketing, Client Success, and Operations to execute against strategic goals
• Develop and negotiate assigned Partnerships with National Consulting Houses and Preferred Vendor Status Agreements
• Establish a regular education rhythm with key regional consulting houses and participate in innovation days with the goal of influencing what consultants present to their clients
• Represent Benepass at national and regional conferences and events
• Role involves up to 40% travel for client meetings

Strategic Alliances Manager

Customer Success Manager

• Lead management of SMB and emerging tech clients, reporting to Head of Customer Operations
• Manage a portfolio through all stages of the customer lifecycle, from onboarding to ongoing success planning
• Drive admin platform education and adoption via regular check-ins, product training, and best practice guidance
• Identify growth opportunities and collaborate with sales on upsell and expansion strategies
• Monitor customer health metrics and proactively address at-risk accounts
• Gather and communicate customer feedback to product and engineering to shape roadmap
• Develop scalable processes and resources tailored to SMB clients
• Collaborate with product, sales, engineering, support, and strategic alliances teams

Full-stack Engineer

• Benepass is scaling rapidly, and the complexity of our product surface demands senior engineers who can bridge product vision and technical execution.
• This role exists to own the “zero-to-one” stage — shaping product approach in collaboration with PMs, Designers, and other engineers, defining the right technical strategy, and driving execution to delivery.
• This Senior Software Engineer I will be an impact multiplier: leading architecture for initiatives, breaking down large ideas into clear technical approach documents and milestones, and mentoring other engineers while raising our technical bar.
• While they will contribute across the stack, they will have a heavier focus on backend systems — including our ledger, syncs, decisioning engine, and rules engine — with the ability to dive into frontend (React, TypeScript) work when needed.
• You will: Partner early in product discovery with Product, Design, and engineering leaders to clarify goals, evaluate options, and recommend a technical approach.
• Lead the creation of technical approach documents that define architecture, system interactions, trade-offs, and execution plans.
• Guide teams through execution of agreed-upon approaches, ensuring work is delivered with high quality, precision, and in a timely manner.
• Take ownership of backend-heavy initiatives (ledger, syncs, decisioning engine, rules engine) while contributing to frontend features when needed.
• Bring forward strong architectural ideas, evaluate trade-offs, and influence system direction.
• Provide technical leadership and mentorship to mid-level and senior engineers.
• Identify and drive improvements to system stability, performance, developer experience, and engineering practices.
• You will be expected to attend company-wide on-site events three times per year.
• Python, Django, Django Rest Framework, GraphQL, PostgreSQL, JavaScript/TypeScript, React, Tailwind CSS, React Native, AWS, Docker.