Benepass

Marketing

• Own marketing strategy and execution for Strategic Alliances, our highest-impact partner channel
• Build scalable co-marketing programs across webinars, content, email, partner toolkits, and field activations
• Develop messaging and enablement materials that brokers use in employer conversations
• Increase partner engagement, education, and influence within our top alliance relationships
• Support co-marketing and partner activation for Benepass’s existing enterprise HCM partnership (wellness-focused)
• Collaborate with Strategic Alliances and Product Marketing to ensure consistent, compelling positioning within the HCM ecosystem
• Drive awareness and adoption of co-marketed programs within target accounts
• Support vendor + affiliate partnerships that power Benepass’s Explore module
• Produce co-marketing campaigns, category education, and B2C-style activation programs
• Drive the role’s core KPI: partner-sourced and partner-influenced pipeline creation
• Build visibility, reporting, and analytics around partner program performance
• Partner closely with Marketing, Strategic Alliances, Sales, Business Development, Customer Success, and the broader marketing organization
• Ensure partner programs are aligned with GTM priorities and well-communicated internally

Senior Manager, Partner Marketing

Data Analyst

• Create dashboards for leaders and teams across Benepass, providing clear visibility into performance, customer trends, and operational health
• Analyse performance metrics, investigate anomalies, and deliver clear, data-backed narratives to guide decisions. Your work will help functional leads understand what’s driving results and where to focus next
• Help standardize definitions across the company so terms like “churn,” “revenue,” or “active user” mean the same thing to everyone. Build consistent processes for metric calculations and ensure all dashboards pull from a trusted, unified data layer

Analytics Manager

Technical Account Manager

• Serve as the front-line technical resource for a group of Benepass clients, partnering closely with Customer Success and Customer Experience to identify and solve issues related to data integrations, data transformation, and benefit configuration rules.
• Drive technical implementation projects from kick-off to launch, including new data integrations, SSO setup, and carrier migrations while maintaining clear communication with all internal and external stakeholders.
• Develop deep technical relationships with key client stakeholders, serving as their trusted advisor for platform capabilities, integrations, and technical best practices.
• Partner with our product and engineering teams to translate client needs into technical requirements and advocate for customer-centric solutions.
• Scope technical customizations, estimate internal requirements for setup, and create the associated documentation and client invoicing.
• Create and maintain technical documentation, including integration guides, API documentation, and custom solutions for enterprise clients.
• Lead technical troubleshooting efforts for complex client issues, coordinating with internal teams to drive resolution and escalation to engineering partners where appropriate.

Customer Success Manager

• Manage a portfolio of SMB and emerging tech clients through all stages of the customer lifecycle, from onboarding to ongoing success planning
• Drive admin platform education and adoption by providing regular check-ins, product training, and best practice guidance
• Identify growth opportunities within your accounts and collaborate with sales on upsell and expansion strategies
• Monitor customer health metrics and proactively address at-risk accounts
• Gather and communicate customer feedback to product and engineering teams to help shape our roadmap
• Develop scalable processes and resources tailored to the unique needs of SMB clients

Customer Success Manager, SMB

• Manage a portfolio of midmarket clients through all stages of the customer lifecycle, from onboarding to ongoing success planning
• Drive admin platform education and adoption by providing regular check-ins, product training, and best practice guidance
• Identify growth opportunities within your accounts and collaborate with sales on upsell and expansion strategies
• Monitor customer health metrics and proactively address at-risk accounts
• Gather and communicate customer feedback to product and engineering teams to help shape our roadmap
• Develop scalable processes and resources tailored to the unique needs of midmarket clients

Customer Success Manager – Mid Market

Financial Planning and Analysis

• Oversee all aspects of Benepass’s accounting operations, including general ledger, accounts payable, accounts receivable, payroll, and tax.
• Manage the relationship with accounting (currently outsourced) to ensure accurate close procedures and regulatory compliance.
• Lead audit readiness initiatives, ensuring all financial records, revenue recognition (ASC 606), and reporting adhere to US GAAP.
• Build and maintain strong internal controls, accounting policies, and compliance practices.
• Maintain and enhance financial systems, with a focus on automating AR and order-to-cash processes for seamless, scalable operations.
• Oversee treasury management, including cash forecasting, liquidity planning, and banking relationships.
• Develop and refine financial models to support forecasting, budgeting, and strategic planning.
• Own monthly and quarterly reporting, budget vs. actuals, and key SaaS metrics analysis.
• Establish frameworks for clean and consistent reporting on ARR, MRR, and other key SaaS metrics.
• Collaborate cross-functionally with go-to-market, product, and operations teams to align financial insights with business goals.
• Prepare board decks, investor updates, and internal memos with clear financial narratives.
• Define the roadmap for the finance function, including teams, organizational structure, process, and tools.
• Develop and evolve a financial infrastructure that scales with the business, including evaluating what to outsource versus bring in-house and optimizing vendor relationships.

Head of Finance

Recruitment

• Manage the end-to-end, full-cycle recruiting process for varied roles
• Act as a trusted talent partner to hiring managers across all departments
• Proactively source passive candidates using a variety of tools and networks
• Design and deliver a high-touch candidate-friendly experience
• Advocate for process efficiency, clean data, and continuous improvement

Recruiter

Account Executive

• Prospect and Lead Generation: Identify and research potential SMB clients through various channels, including online research, networking events, and referrals.
• Consultant Relationship: In this role you are tasked with meeting and educating health care brokers about Benepass and our product suite and how we differentiate from other solutions in the market.
• Client Engagement: Initiate contact with prospective clients via phone, email, and social media to introduce Benepass's solutions and schedule meetings or demonstrations.
• Needs Assessment: Conduct thorough assessments to understand the specific benefits needs and challenges of each client.
• Solution Presentation: Effectively communicate the features and benefits of Benepass's products, tailoring presentations to address the unique requirements of each client.
• Pipeline Management: Maintain accurate records of all sales activities and client interactions in the CRM system, ensuring a well-organized sales pipeline.
• Collaboration: Work closely with the marketing and product teams to stay informed about the latest product developments, market trends, and promotional initiatives.
• Feedback Loop: Gather and relay client feedback to internal teams to assist in the continuous improvement of our products and services.

Account Executive, Mid Market

Sales

• Own the full sales cycle from prospecting to close for large employers.
• Build and manage a robust pipeline through outbound efforts, referrals, and partner channels.
• Conduct discovery with benefit and total rewards leaders to identify pain points and align Benepass solutions to business goals.
• Deliver compelling product demos and ROI presentations that articulate Benepass’ differentiated value.
• Partner cross-functionally with Solutions Consulting, Marketing, and Partnerships to accelerate deal velocity and improve win rates.
• Navigate multiple stakeholders (benefits, finance, procurement, IT) within complex buying groups.
• Maintain accurate forecasting and pipeline hygiene in Salesforce.
• Meet and exceed quarterly and annual revenue targets.
• Represent Benepass at industry events, conferences, and webinars to build relationships and market presence.

Enterprise Sales Director

Customer Support

• Address and resolve customer support issues through various channels, including phone, email, and live chat.
• Learn and manage Benepass's internal systems and processes to resolve user issues
• Act as the voice of our customer, providing feedback on common issues and trends.
• Deliver exceptional customer service by adhering to set performance standards, and going the extra mile in customer interactions

Customer Experience Associate

Product Manager

• Scope and drive features through the product lifecycle: research, requirements, execution, and launch
• Translate customer, market, and internal inputs into clear specs and requirements
• Partner with design to define user flows, edge cases, and success metrics
• Drive execution: track progress, flag risks, and coordinate across engineering and cross-functional teams
• Own QA checklists and launch readiness collateral for new features
• Leverage AI tools to speed up research, analysis, and mock generation
• Advocate for feature ideas that improve customer experience and business outcomes
• Shape and deliver features end-to-end while collaborating with Head of Product, design, and engineering

Senior Product Manager

Manager

• Heighten awareness of Benepass with SMEs, Innovation Leaders with high-value strategic partners through virtual and onsite meetings and events
• Build understanding about our solutions and capabilities, and expand the broader conversion around spending account strategies with key innovation leaders in the benefits consultant/broker space
• Own the day-to-day management of assigned partners and their clients and act as the liaison between Benepass and a targeted group of SMEs
• Identify and cultivate new high value Consultant relationships and partnerships
• Develop growth strategies and execution plans that deliver high revenue goals through driving qualified opportunities from Consultants to the sales team
• Execute on various marketing campaigns that generate demand and awareness
• Collaborate with Strategic Alliances team members and cross-functional leaders from internal teams including Sales, Product, Marketing, Client Success, and Operations to execute against strategic goals
• Develop and negotiate assigned Partnerships with National Consulting Houses and Preferred Vendor Status Agreements
• Establish a regular education rhythm with key regional consulting houses and participate in innovation days with the goal of influencing what consultants present to their clients
• Represent Benepass at national and regional conferences and events
• Role involves up to 40% travel for client meetings

Strategic Alliances Manager

• Lead management of SMB and emerging tech clients, reporting to Head of Customer Operations
• Manage a portfolio through all stages of the customer lifecycle, from onboarding to ongoing success planning
• Drive admin platform education and adoption via regular check-ins, product training, and best practice guidance
• Identify growth opportunities and collaborate with sales on upsell and expansion strategies
• Monitor customer health metrics and proactively address at-risk accounts
• Gather and communicate customer feedback to product and engineering to shape roadmap
• Develop scalable processes and resources tailored to SMB clients
• Collaborate with product, sales, engineering, support, and strategic alliances teams

Full-stack Engineer

• Benepass is scaling rapidly, and the complexity of our product surface demands senior engineers who can bridge product vision and technical execution.
• This role exists to own the “zero-to-one” stage — shaping product approach in collaboration with PMs, Designers, and other engineers, defining the right technical strategy, and driving execution to delivery.
• This Senior Software Engineer I will be an impact multiplier: leading architecture for initiatives, breaking down large ideas into clear technical approach documents and milestones, and mentoring other engineers while raising our technical bar.
• While they will contribute across the stack, they will have a heavier focus on backend systems — including our ledger, syncs, decisioning engine, and rules engine — with the ability to dive into frontend (React, TypeScript) work when needed.
• You will: Partner early in product discovery with Product, Design, and engineering leaders to clarify goals, evaluate options, and recommend a technical approach.
• Lead the creation of technical approach documents that define architecture, system interactions, trade-offs, and execution plans.
• Guide teams through execution of agreed-upon approaches, ensuring work is delivered with high quality, precision, and in a timely manner.
• Take ownership of backend-heavy initiatives (ledger, syncs, decisioning engine, rules engine) while contributing to frontend features when needed.
• Bring forward strong architectural ideas, evaluate trade-offs, and influence system direction.
• Provide technical leadership and mentorship to mid-level and senior engineers.
• Identify and drive improvements to system stability, performance, developer experience, and engineering practices.
• You will be expected to attend company-wide on-site events three times per year.
• Python, Django, Django Rest Framework, GraphQL, PostgreSQL, JavaScript/TypeScript, React, Tailwind CSS, React Native, AWS, Docker.