Senior Implementation Manager

Benepass

Senior Implementation Manager at Benepass managing onboarding and implementations for enterprise clients. Owns end-to-end processes, driving alignment across cross-functional teams.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $110,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Own end-to-end implementations for a portfolio of 5–7 enterprise and strategic customers, from kickoff through go-live and handoff
Act as the primary point of contact for customer stakeholders, including senior and executive-level partners
Develop and manage detailed project plans, timelines, and deliverables across complex, multi-workstream implementations
Drive cross-functional alignment across internal teams (Product, Engineering, Customer Success, Operations, etc.) to ensure successful execution
Proactively identify and mitigate risks, managing escalations with urgency and clarity
Lead effective, structured communication with both internal and external stakeholders, including regular status updates and executive readouts
Ensure a high-quality customer experience, balancing speed with accuracy and attention to detail
Continuously improve implementation processes by identifying patterns, gaps, and opportunities for scalability
Serve as a trusted advisor to customers, guiding them through best practices and complex decision-making

Requirements

What you’ll need

6–8+ years of experience in implementation, onboarding, project management, or customer-facing delivery roles, preferably in SaaS or enterprise environments
Proven experience managing large, complex, and high-value implementations with multiple stakeholders
Exceptional project management skills, with the ability to manage competing priorities and tight timelines
Strong communication and stakeholder management skills, including experience working with executive audiences
Demonstrated ability to thrive in fast-paced, evolving environments
Highly detail-oriented and organized, with a strong sense of ownership and accountability
Experience collaborating cross-functionally and influencing without direct authority
Familiarity with project management tools and methodologies (e.g., Asana, Jira, Smartsheet, Agile/Waterfall hybrid approaches)

Benefits

Comp & perks

95% coverage of medical, dental, and vision
$250 WFH setup (one time)
$500/year Learning & Development Benefit
$150/month cell phone + internet
$100/month Wellness
$100/month Co-working and Commuter Benefit
Flexible PTO

ATS Keywords

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Hard Skills & Tools

project managementimplementationonboardingcustomer-facing deliverystakeholder managementrisk managementprocess improvementdecision-making

Soft Skills

communicationorganizational skillsattention to detailownershipaccountabilitycross-functional collaborationinfluencing without authorityadaptability