Senior Customer Success Manager

Benepass

Senior Customer Success Manager responsible for managing customer relationships and ensuring satisfaction at Benepass. Collaborating closely with cross-functional teams to enhance customer success.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $100,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of SMB and/or mid-market clients through all stages of the customer lifecycle, from onboarding to ongoing success planning
Drive admin platform education and adoption by providing regular check-ins, product training, and best practice guidance
Identify growth opportunities within your accounts and collaborate with sales on upsell and expansion strategies
Monitor customer health metrics and proactively address at-risk accounts
Gather and communicate customer feedback to product and engineering teams to help shape our roadmap
Develop scalable processes and resources tailored to the unique needs of SMB clients

Requirements

What you’ll need

3-6 years of experience in customer success or account management in SaaS, startup, healthcare, or the benefits space
Direct experience working in the benefits space
Proven track record of managing and growing SMB and/or midmarket customer accounts
Demonstrated ability to analyze data and business insights to influence stakeholder decision-making
Ability to interact with customer teams at various levels of technical and non-technical depth, and across multiple levels from end users through C-level stakeholders
Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams

Benefits

Comp & perks

95% coverage of medical, dental, and vision
$250 WFH setup (one time)
$500/year Learning & Development Benefit
$150/month cell phone + internet
$100/month Wellness
$100/month Co-working and Commuter Benefit
Flexible PTO

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Lifecycle ManagementSaaS ExperienceGrowth Opportunity IdentificationCustomer Health Metrics MonitoringProcess Development

Soft Skills

Stakeholder CommunicationTraining and EducationProblem SolvingRelationship Building