Vizcom

Support Engineer

• Troubleshoot, reproduce, and resolve complex product and workflow issues escalated via chat, email, and community channels.
• Write code, submit pull requests (PRs), and make direct changes to the codebase to fix customer bugs, improve error handling, and prevent recurring pain points in coordination with the Engineering team.
• Design and build lightweight scripts, internal dashboards, and automations to optimize Customer Success operations and empower the team to scale.
• Translate vague customer complaints into highly detailed, actionable engineering tickets with clear reproduction steps, logs, and technical context.
• Be a thoughtful partner during critical, high-severity production incidents, collaborating with DevOps and Core Engineering on communications, monitoring, debugging and assessing customer impact.

Product Support Engineer

Accounting Manager

• Own enterprise billing and revenue recognition end-to-end. Turn quote-to-cash and ASC 606 revenue recognition into a clean, best-in-class motion that leadership and the board can trust.
• Own and accelerate the close. Streamline monthly and quarterly close with our outsourced firm, then bring core functions (GL, reconciliations, AR/AP, close) in-house on a schedule you set, toward a predictable sub-10-day (or better) cadence.
• Choose and implement our ERP. Within your first 6-9 months, evaluate legacy options (NetSuite) against AI-native platforms (Campfire, Rillet) against our real requirements, make the call, and then own the implementation, building the function AI-native from the start.
• Get us audit-ready, then lead the audit. Stand up GAAP policies and a right-sized controls framework, clean historical financials, and select and manage the auditor through Vizcom’s first external audit.
• Build the team and the org over time. As volume grows, define and hire the first accounting roles (GL Accountants, Revenue Accountants, and beyond) and develop the team (including AI Agents) you’ll eventually lead.
• Partner across the business. With the VP, Finance & Operations on reporting, board, and investor support. With GTM, Product, and Data on the systems that connect accounting to the company. And with external tax, compliance, and outsourced partners.

Head of Accounting

Analytics Engineer

• Partner with Product, Finance, Marketing, and Sales to scope what matters, define metrics, and translate business questions into analyses.
• Partner with engineering on product instrumentation. Help decide what events we capture and how they're structured to enable robust analysis.
• Own the analysis end-to-end, from data modeling through dashboards, readouts, and ongoing monitoring.
• Build and maintain the semantic layer in Omni so both humans and AI agents (Claude) can query the business reliably. Govern metric definitions, resolve discrepancies between sources, and make self-serve the default path.
• Design and maintain data pipelines in BigQuery to support analytics and reporting, including ETL for new data sources as they come online.
• Inform architectural decisions on transformation, orchestration, and tooling as the stack matures.
• Partner with the Head of Data on prioritization, help shape the team's roadmap, and identify opportunities to improve how we work.

Senior Analytics Engineer

Account Executive

• Identify and target potential clients within assigned territories
• Develop and execute strategic sales plans to achieve revenue targets
• Build and maintain strong relationships with key decision-makers and stakeholders
• Conduct thorough market research to understand customer needs and industry trends
• Present and demonstrate our products/services to prospective clients
• Negotiate and close high-value deals, ensuring customer satisfaction and long-term partnerships
• Collaborate with internal teams, including marketing, product development, and customer support, to ensure a seamless customer experience
• Keep accurate records of sales activities and update CRM systems regularly
• Attend industry events, conferences, and networking opportunities to generate leads and expand the customer base
• Handling new logo, expansion, and renewal opportunities

Senior Enterprise Account Executive

Sales Development Rep

• Identify new sales opportunities through outbound email, social media, and calling.
• Help the sales team reach out to inbound leads and set meetings.
• Qualify leads based on criteria such as budget, authority, need, and timeline (BANT).
• Schedule meetings or demos for Account Executives.
• Track and manage all activities, leads, and opportunities in our CRM system.
• Work closely with marketing and sales teams to establish and test lead generation strategies.

Sales Development Representative

• Identify and target potential enterprise clients within assigned territories
• Develop and execute strategic sales plans to achieve revenue targets
• Build and maintain strong relationships with key decision-makers and stakeholders
• Conduct thorough market research to understand customer needs and industry trends
• Present and demonstrate our products/services to prospective clients
• Negotiate and close high-value deals, ensuring customer satisfaction and long-term partnerships
• Collaborate with internal teams, including marketing, product development, and customer support, to ensure a seamless customer experience
• Keep accurate records of sales activities and update CRM systems regularly
• Attend industry events, conferences, and networking opportunities to generate leads and expand the customer base
• Traveling to customer onsite meetings, monthly/quarterly
• Handling new logo, expansion, and renewal opportunities

Mid-Market Account Executive

Executive Assistant

• Own and prioritize the CEO's calendar - balancing internal meetings, customer and investor commitments, deep work blocks, and personal time
• Coordinate complex domestic and international travel, including flights, accommodations, ground transportation, and detailed itineraries
• Manage board meeting logistics end-to-end: scheduling, materials prep coordination, dinners, travel for board members, and follow-up communications
• Serve as a thoughtful liaison between the CEO and investors, board members, customers, and the broader Vizcom team
• Draft, proofread, and send communications on the CEO's behalf with a tone that matches his voice
• Process expenses, reimbursements, and credit card reconciliations in a timely and organized way
• Handle personal and lifestyle support including errands, appointments, household coordination, and family scheduling as needed
• Anticipate needs before they're voiced
• Maintain absolute discretion with confidential business, financial, and personal information
• Partner with broader operations leadership on cross-functional projects and CEO-led initiatives as they arise (you’ll be working closely with our Head of People & Culture as well as our VP of Finance & Operations)