Viwinco Windows

Manager

• Provide direct and multi-level leadership for field technicians, coordinators, and service managers.
• Manage and support a remote workforce while maintaining strong team engagement.
• Review and approve weekly timecards and PTO requests.
• Establish and maintain in-field service standards across all markets.
• Ensure warranty and chargeable service work is delivered accurately, efficiently, and professionally.
• Maintain a customer-first mindset and promote first-call resolution.
• Partner closely with Sales and Customer Service teams to ensure total customer satisfaction.
• Support escalated service situations and help drive effective resolutions.
• Lead the execution and optimization of the Salesforce Field Service platform.
• Ensure the team fully utilizes systems for scheduling, reporting, and service tracking.
• Maintain accurate and timely documentation and reporting.
• Identify opportunities to expand Chargeable Service revenue streams.
• Improve service delivery with a lean, efficient approach that differentiates Viwinco in the marketplace.
• Travel up to 50% for training, field supervision, and customer escalations.
• Work effectively from the office, remotely, and on the road.

Field Service Manager

Field Engineer

• Traveling to homeowner locations to diagnose, repair, and replace Viwinco windows and patio doors
• Ensuring replacement parts are measured correctly and installed properly
• Testing windows and doors to confirm they are fully operational before leaving the home
• Walking homeowners through the operation and maintenance of repaired products
• Answering customer questions and providing friendly, professional service
• Completing accurate and timely field service reports
• Collaborating with Field Technicians, the Service Manager, and Customer Service team
• Resolving service calls efficiently and with a strong focus on customer satisfaction
• Maintaining a professional, courteous attitude during every interaction
• Performing additional responsibilities as assigned by management

Field Service Technician – Windows and Doors

Project Manager

• Coordinate scheduling for troubleshooting, maintenance, and repair services for customers.
• Support field service technicians and internal teams to balance workloads and maintain service efficiency.
• Manage multiple service projects while maintaining strong organization and time management.
• Ensure all services are delivered accurately, efficiently, and to the highest quality standards.
• Maintain a professional and customer-focused attitude in all interactions.
• Collaborate with Sales Representatives, Service Technicians, and Customer Service teams to ensure complete customer satisfaction.
• Drive utilization of the Salesforce Field Service platform to manage post-sale fulfillment and identify opportunities for process improvements.
• Ensure timely and accurate documentation, system updates, and reporting.
• Support the growth of chargeable service programs while managing warranty service operations efficiently.
• Assist with continuous improvement initiatives within service operations.
• Travel occasionally for team meetings, training, or in-market service coordination.

Field Service Manager

Field Service Technician – Windows and Doors

Field Service Operations Project Coordinator