Field Service Manager

Viwinco Windows

Field Service Manager at Viwinco leading warranty and chargeable service programs. Managing remote workforce and ensuring customer satisfaction with service delivery.

Posted 4/12/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide direct and multi-level leadership for field technicians, coordinators, and service managers.
Manage and support a remote workforce while maintaining strong team engagement.
Review and approve weekly timecards and PTO requests.
Establish and maintain in-field service standards across all markets.
Ensure warranty and chargeable service work is delivered accurately, efficiently, and professionally.
Maintain a customer-first mindset and promote first-call resolution.
Partner closely with Sales and Customer Service teams to ensure total customer satisfaction.
Support escalated service situations and help drive effective resolutions.
Lead the execution and optimization of the Salesforce Field Service platform.
Ensure the team fully utilizes systems for scheduling, reporting, and service tracking.
Maintain accurate and timely documentation and reporting.
Identify opportunities to expand Chargeable Service revenue streams.
Improve service delivery with a lean, efficient approach that differentiates Viwinco in the marketplace.
Travel up to 50% for training, field supervision, and customer escalations.
Work effectively from the office, remotely, and on the road.

Requirements

What you’ll need

3–5 years of management experience in window service, installation, or a similar construction-related field
Experience leading teams in a matrixed or multi-location environment
Strong understanding of patio door and window service/repair
Experience using and improving Salesforce Field Service or similar platforms
Excellent verbal and written communication skills
Strong presentation and training abilities
Ability to analyze reports, identify trends, and solve complex problems
Highly organized with strong attention to detail
Empathetic approach to customer concerns
Strong commitment to customer service and first-call resolution.

Benefits

Comp & perks

Opportunity to lead a growing service organization
Work with a team committed to quality and customer satisfaction
Make a direct impact on service innovation and operational excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

management experiencewindow serviceinstallationpatio door servicewindow repairreport analysisproblem solvingservice delivery improvementdocumentationtimecard management

Soft Skills

leadershipteam engagementcommunicationpresentationtrainingorganizational skillsattention to detailempathycustomer servicefirst-call resolution