Field Service Operations Project Coordinator

Viwinco Windows

Field Service Operations Coordinator driving performance in service operations and ensuring customer satisfaction through effective project management. Collaborating with cross-functional teams while utilizing Salesforce Field Service platform.

Posted 4/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Coordinate scheduling for troubleshooting, maintenance, and repair services for customers.
Support field service technicians and internal teams to balance workloads and maintain service efficiency.
Manage multiple service projects while maintaining strong organization and time management.
Ensure all services are delivered accurately, efficiently, and to the highest quality standards.
Maintain a professional and customer-focused attitude in all interactions.
Collaborate with Sales Representatives, Service Technicians, and Customer Service teams to ensure complete customer satisfaction.
Drive utilization of the Salesforce Field Service platform to manage post-sale fulfillment and identify opportunities for process improvements.
Ensure timely and accurate documentation, system updates, and reporting.
Support the growth of chargeable service programs while managing warranty service operations efficiently.
Assist with continuous improvement initiatives within service operations.
Travel occasionally for team meetings, training, or in-market service coordination.

Requirements

What you’ll need

3–5 years of experience in Project Coordination and Customer Service within the window service, installation, or related construction industry
Strong verbal and written communication skills with the ability to work with diverse audiences
Knowledge of window and patio door repair/service
Extensive experience with Salesforce Field Service, including process improvement initiatives
Ability to analyze complex service issues and coordinate effective solutions
Highly organized with the ability to manage multiple priorities simultaneously
Strong understanding of customer service best practices, including first-call resolution
Ability to demonstrate empathy and professionalism when working with customers
Experience working successfully within matrixed organizational environments

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project coordinationcustomer servicewindow repairpatio door repairprocess improvementservice documentationservice project managementservice efficiencywarranty service operations

Soft Skills

strong communication skillsorganizationtime managementcustomer-focused attitudecollaborationempathyprofessionalismability to manage multiple prioritiesproblem-solving