Viwinco Windows

Field Service Operations Project Coordinator

Viwinco Windows

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Coordinate scheduling for troubleshooting, maintenance, and repair services for customers.
  • Support field service technicians and internal teams to balance workloads and maintain service efficiency.
  • Manage multiple service projects while maintaining strong organization and time management.
  • Ensure all services are delivered accurately, efficiently, and to the highest quality standards.
  • Maintain a professional and customer-focused attitude in all interactions.
  • Collaborate with Sales Representatives, Service Technicians, and Customer Service teams to ensure complete customer satisfaction.
  • Drive utilization of the Salesforce Field Service platform to manage post-sale fulfillment and identify opportunities for process improvements.
  • Ensure timely and accurate documentation, system updates, and reporting.
  • Support the growth of chargeable service programs while managing warranty service operations efficiently.
  • Assist with continuous improvement initiatives within service operations.
  • Travel occasionally for team meetings, training, or in-market service coordination.

Requirements

  • 3–5 years of experience in Project Coordination and Customer Service within the window service, installation, or related construction industry
  • Strong verbal and written communication skills with the ability to work with diverse audiences
  • Knowledge of window and patio door repair/service
  • Extensive experience with Salesforce Field Service, including process improvement initiatives
  • Ability to analyze complex service issues and coordinate effective solutions
  • Highly organized with the ability to manage multiple priorities simultaneously
  • Strong understanding of customer service best practices, including first-call resolution
  • Ability to demonstrate empathy and professionalism when working with customers
  • Experience working successfully within matrixed organizational environments
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project coordinationcustomer servicewindow repairpatio door repairprocess improvementservice documentationservice project managementservice efficiencywarranty service operations
Soft Skills
strong communication skillsorganizationtime managementcustomer-focused attitudecollaborationempathyprofessionalismability to manage multiple prioritiesproblem-solving