Field Service Technician – Windows and Doors

Viwinco Windows

Field Service Technician ensuring Viwinco windows and patio doors perform effectively. Traveling to homeowner locations for diagnoses, repairs, and installations with a strong customer service focus.

Posted 4/12/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Traveling to homeowner locations to diagnose, repair, and replace Viwinco windows and patio doors
Ensuring replacement parts are measured correctly and installed properly
Testing windows and doors to confirm they are fully operational before leaving the home
Walking homeowners through the operation and maintenance of repaired products
Answering customer questions and providing friendly, professional service
Completing accurate and timely field service reports
Collaborating with Field Technicians, the Service Manager, and Customer Service team
Resolving service calls efficiently and with a strong focus on customer satisfaction
Maintaining a professional, courteous attitude during every interaction
Performing additional responsibilities as assigned by management

Requirements

What you’ll need

1–2 years of experience in finish carpentry or a related trade
Basic knowledge of window and patio door repair/service (preferred)
Valid driver’s license
Strong communication skills – both verbal and written
Ability to stay organized and detail-oriented
Strong sense of customer service and first-call resolution
Ability to listen to feedback and continuously improve
A natural ability to show empathy and professionalism when working with homeowners

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

finish carpentrywindow repairpatio door repairmeasuringinstallationtestingfield service reporting

Soft Skills

communicationcustomer serviceorganizationdetail-orientedempathyprofessionalismfeedback responsiveness

Certifications

valid driver's license