Vitascience

Customer Success Manager

• Create and configure offers and checkouts for the company's various initiatives, ensuring complete tracking of sales by campaign/action.
• Structure conversion funnels in tracking platforms, organizing stages and events clearly to facilitate metric reading and analysis.
• Configure, parameterize, and provide tracked links to different teams, ensuring consistency and correct attribution of results.
• Monitor and maintain integrations between platforms (CRM, sending/automation tools, checkout, tracking), acting quickly to resolve issues.
• Execute multichannel communications (email, WhatsApp, SMS, etc.), handling segmentation, formatting, links, and sending rules.
• Operate and monitor CRM automations, ensuring flows, triggers, and rules function as intended.
• Organize and cleanse the contact database, ensuring data quality and reliable segmentations.
• Implement and monitor surveys and forms, contributing to data collection and insights about leads and customers.
• Track goals for invitations and lead activations, executing strategic sends to the most appropriate segments.
• Monitor, analyze, and control costs related to CRM tools and operations, proposing optimizations when necessary.

Mid-level CRM Analyst – Automation Focus

Financial Planning and Analysis

• Perform accounts payable routines, ensuring organization, timeliness, and compliance of payments.
• Perform bank reconciliations and reconcile the company's financial transactions.
• Verify and reconcile disbursements from marketplaces and payment gateways, ensuring correct accounting of amounts.
• Manage short-term investments of cash surpluses, following company guidelines.
• Operate internet banking systems, including payments, transfers, and transaction monitoring.
• Organize and maintain supporting documentation for financial operations, ensuring traceability and easy access.
• Work closely with external accounting firms, supporting monthly financial and accounting closings.
• Monitor and analyze cash flow, projections, financial forecasts, and area KPIs.
• Participate in the execution and improvement of finance and treasury projects, contributing to increased efficiency and control.

Financial Analyst – Mid-level

Analyst

• Realizar atendimentos com os clientes através de múltiplos canais, incluindo WhatsApp, e-mail e na plataforma Hi (Hi Plataform), garantindo uma comunicação eficaz e satisfatória.
• Coordenar o reenvio de acesso ao material para clientes que necessitem, assegurando uma entrega rápida e eficiente.
• Processar solicitações de cancelamento de renovação automática, seguindo procedimentos estabelecidos e garantindo uma experiência tranquila para o cliente.
• Gerenciar o processo de cancelamento e reembolso através do sistema, garantindo que os clientes sejam assistidos de forma ágil e profissional.
• Resolver questões relacionadas a clientes que compraram suplementos, mas não os receberam, ou que receberam o suplemento errado, trocado ou faltando, garantindo uma resolução rápida e satisfatória.
• Realizar atendimentos por ligação, oferecendo um serviço de alta qualidade, esclarecendo dúvidas dos clientes e fornecendo suporte de forma cortês e profissional.
• Organizar relatórios e indicadores da área de atendimento ao cliente, coletando e analisando dados relevantes para identificar tendências e oportunidades de melhoria no serviço prestado.

Mid-level CRM Analyst – Automation Focus

Financial Analyst – Mid-level

Analista de Atendimento Pleno