Vissimo Co

Events

• Plan and execute wine fairs, partner activations, events and brand experiences.
• Manage all stages of event production, from planning to teardown, ensuring excellence in every detail.
• Lead event operations, directing vendors, support teams and partners throughout execution.
• Manage suppliers, negotiating scope, timelines, costs and delivery quality.
• Be responsible for the logistics of wines, materials, promotional items, equipment and other resources required for each event.
• Work in partnership with Marketing, PR, Sales, Retail, CRM, Trade, Franchise and Product teams to ensure integrated execution.
• Create schedules, checklists and operational plans and ensure deadlines are met.
• Monitor budgets, contracts, payments and event accounting/reporting.
• Anticipate risks and propose solutions, ensuring agility in decision-making.
• Ensure a premium experience for customers, guests, partners, producers and franchisees.
• Develop processes and playbooks to drive efficiency and standardize operations.
• Prepare post-event reports with KPIs, learnings and opportunities for continuous improvement.

Events and Experiences Producer

Account Manager

• Coordinate Accounts Receivable, Credit and Collections processes;
• Coordinate the planning, control and budget administration of the financial resources of all Víssimo Group business units;
• Establish processes and procedures to execute action plans defined by company leadership;
• Implement rules and procedures for the control of receipts, credit, collections and accounts receivable;
• Coordinate reporting on the company’s asset and economic-financial position, monitoring trends and opportunities in the financial market;
• Coordinate various financial negotiations;

Accounts Receivable Coordinator

Analyst

• Foco dedicado no fechamento das apurações dos Impostos Indiretos, como PIS/COFINS, ICMS, ICMS-ST, DIFAL, IPI e Impostos Retidos;
• Elaboração de entrega de obrigações acessórias vinculadas aos impostos indiretos;
• Suporte nas conciliações e reconciliações contábeis dos tributos e aderência aos princípios contábeis;
• Monitorar controles internos para garantir o cumprimento das obrigações fiscais;
• Suporte no atendimento à auditoria externa e fiscalizações;
• Ponto focal para esclarecimentos de dúvidas tributárias juntos às demais áreas de negócios no que tange aos Impostos Indiretos;
• Suporte ao time de operações no que tange aos faturamentos nos canais B2B e B2C;
• Acompanhar e atualizar KPIs de pagamentos e parcelamentos de Impostos.
• Participar de projetos estratégicos, como Reforma Tributária, Omini Channel, novos centros de distribuição com objetivo de eficiência fiscal e demais projetos estratégicos com o objetivo de redução da carga tributária;

Analista Fiscal Sênior

• Realizar monitorias de atendimento do time e das IAs;
• Fazer análise de indicadores de experiência do cliente (NPS, CSAT, FCR, TMA) para jornadas B2B e B2C;
• Realizar mapeamento e revisão de processos;
• Ser responsável pelo sistema de treinamentos;
• Utilizar e calibrar ferramentas de IA generativa;
• Elaborar e apresentar relatórios com insights acionáveis para a gestão.

Analista de Qualidade CX, Junior

General

• Orchestrate Víssimo Group’s data and analytics strategy, ensuring the integrity, performance, and scalability of the architecture on AWS (Redshift) and other solutions.
• Lead the technical team with a hands-on approach, acting as a true technical leader who moves between engineering robust pipelines and delivering high-impact dashboards (Looker, Power BI and SQL).
• Serve as a consultative interface between technology and the business areas (B2C and B2B), translating retail and distribution challenges into analytical solutions that form an essential foundation for the strategic use of Artificial Intelligence.
• Implement efficient governance and automation processes, maintaining a relentless and proactive mindset to anticipate issues, optimize decision-making, and drive technological innovation across the group.

Data Coordinator

• Assist our customers by phone, email, or chat, ensuring they have the best possible experience as the point of contact for Evino and Grand Cru customers;
• Tirelessly seek solutions to customer problems with agility and empathy;
• Consult and use reference materials and service process documentation in the available systems;
• Create and generate insights for the Customer Experience team to continuously improve our service;
• Interact with and enrich our service systems with data, such as using response macros, internal notes, and ticket categorization;
• Monitor metrics such as TMA, TME, TMR, %Abandonment, %CSAT, %FCR, etc., to drive daily performance improvements.

Events and Experiences Producer

Accounts Receivable Coordinator

Analista Fiscal Sênior

Analista de Qualidade CX, Junior

Data Coordinator

Junior CX Analyst