Parcel Operations Associate
Transportation Insight
Clinical Manager
Vision Innovation Partners
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $70,000 per year
Job Level
Mid-LevelSenior
About the role
- Manages daily clinical operations by reviewing patient, physician, and technician schedules, assigning clinical space usage by a physician, monitors clinic flow and interfacing with facility staff.
- Enhances and improves patient experience investigating patient complaints, draws conclusions, and contacts patients for satisfaction resolutions.
- Provides training and guidance to clinical staff; oversees performance reviews and monitors daily routine of technical staff; trains new technical staff.
- Reviews reports to determine clinic needs and verifies clinic workflows; identifies areas of waste and opportunities for efficiency.
- Oversees clinical equipment maintenance by coordinating a maintenance program with clinical staff for timely repairs and proper functioning.
- Manages day-to-day operations of the practice and supervises physicians and staff following company policies and procedures.
- Ensures the highest degree of customer service and patient quality care is maintained at all times.
- Ensures compliance with standard medical practice to manage and minimize risk.
- Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere.
- Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and developments.
- Develops and maintains rapport and positive relationships with providers.
- Meets operational goals set by management.
Requirements
- Knowledge of health care and medical procedures
- Knowledge of ophthalmic terminology and procedures
- Interpersonal/human relations skills
- Attentiveness to details
- Ability to initiate, prioritize, and follow through on tasks and projects
- Ability to respond to questions in a tactful and professional manner
- Ability to use an electronic health record application
- Ability to use a personal computer with various software programs
- Ability to maintain confidentiality
- Perform under the stress of frequent interruptions and/or distractions
- Verbal skills sufficient to promote pleasant and effective interactions with patients, staff, doctors, and the public
- Proven experience with effective hiring and motivating and managing a team
- Strong staff relations skills
- Bachelor's degree in business, Health Administration, Nursing, or related healthcare field - or at least 5 year's experience in healthcare management is required
- Ophthalmology or optometric management experience is a PLUS!
- Certified Ophthalmic Technician licensure or another medical licensure preferred
- Proficient with Microsoft Suite; in particular Excel
