Director of Client Success
Blue Mantis
AWSAzureCloudServiceNow
Customer Success Manager
VisioLab
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Partner with clients to ensure successful product adoption and smooth operations.
- Work directly with AI imaging technology to help capture, analyze, and enhance operational performance.
- Troubleshoot and resolve client issues related to hardware, installation, and system operations.
- Manage client requests and inquiries with professionalism and urgency.
- Support on-site or remote product installations and provide training where needed.
- Gather client feedback and collaborate with internal teams to improve products and processes.
- Serve as a trusted advisor, building strong relationships that foster long-term client success.
- Ensure day-to-day operations run smoothly while helping partners maximize value from VisioLab’s solutions.
Requirements
- Experience in customer success, technical support, or a related client-facing role
- High technical aptitude – comfortable with hardware, software, and troubleshooting
- Familiarity with AI, computer vision, or imaging technology (bonus, not required)
- Excellent written and verbal communication skills – you can explain complex ideas simply and clearly
- A natural problem solver who enjoys helping others succeed
- Empathetic and customer-focused, with the ability to build trust and rapport
- Organized and detail-oriented, with the ability to manage multiple priorities
- Curious and eager to learn new systems, tools, and processes
- Team-oriented and proactive – you don’t wait to be told what to do
- Bachelor’s degree preferred
Benefits
- A collaborative, mission-driven work environment
- Be part of a fast-growing company at the forefront of AI-driven innovation
- Opportunities for career growth in operations, customer success, or partner management
- Exposure to multiple areas of the business (product, partnerships, support, and more)
- Competitive compensation and benefits package
- The chance to make an impact at a growing company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingAI imaging technologycomputer visionimaging technology
Soft skills
communication skillsproblem solvingcustomer-focusedrelationship buildingorganizational skillsdetail-orientedcuriosityteam-orientedproactive
Certifications
Bachelor’s degree
