Customer Success Manager
VisioLab
Director, Vault CRM Suite Strategy
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $300,000 per year
Job Level
Lead
Tech Stack
Vault
About the role
- Shape the value proposition of Vault CRM Suite, building around Multichannel CRM and extending to the full suite of applications (Campaign Manager, Service Center, Events Management)
- Create Vault CRM Suite go-to-market messaging and teach that messaging to account partners
- Act as a SME in senior level customer conversations and play an executive sponsor at strategic accounts
- Work with marketing teams to ensure relevant marketing messaging and product positioning
- Own a specific segment of customers (enterprise biopharma or emerging biotech) and drive customer success with Vault CRM Suite for that segment
- Provide input to the product team to support new features and capabilities based on business challenges and market dynamics
- Be hands-on and in the details while owning the market for your segment of customers
- Work closely with account partners to strategize on individual customer accounts and ensure products are implemented with customer success
Requirements
- 5+ years of work experience in Life Sciences, either in industry, technology or consulting
- 5+ years experience developing or implementing CRM technology
- Demonstrated ability to engage at senior levels of client organizations
- Proven ability to quickly build credibility and develop trusted relationships
- Excellent critical thinking, analysis, and presentation skills
- Ability to travel for customer meetings and internal events across the US and Europe as needed
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
- Work Anywhere: flexibility to work from home or in the office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM technologyVault CRM SuiteCampaign ManagerService CenterEvents Management
Soft skills
critical thinkinganalysispresentation skillsrelationship buildingcustomer success
