Customer Success Manager
VisioLab
Associate Customer Success Manager, SMB/Scale
SchooLinks
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $65,000 per year
Job Level
JuniorMid-Level
About the role
- Support our smallest school districts across the country as part of a collaborative team of Associate CSMs
- Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts
- Onboard new districts by leading their project kickoff, data integration, and training sessions
- Assess usage, engagement, and outcome data to determine health and action needed at each of your districts
- Build and maintain director and executive level relationships at each of your districts
- Facilitate renewal process (quote, verbal approval, signature) for your districts
- Provide well-structured customer feedback to our Product Team, collected during the various customer engagements
- Continuously define, document problems and challenges faced by our districts
- Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools
Requirements
- 2+ Years Professional Experience
- Experience in implementation and customer success for a SaaS company is a plus (ideally in the K12 or EdTech industry)
- Strong ability to multi-task and manage a large book of business
- Experience or Ability to work in a remote environment.
- Strong interpersonal skills
- Project management skills (understand task dependencies/sequence and manage of tasks)
- Positive attitude - you can stay optimistic in high stress situations
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
- Ability to close renewal agreements and multi-thread to discover expansion opportunities.
- Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
- Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events.
Benefits
- 100% health care coverage for Employee
- 401K with company matching
- Dental & Vision
- Parental Leave
- Subsidized gym membership
- Remote work stipend
- Annual team offsite
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successproject managementdata integrationonboardingSaaSmulti-taskingdata assessmentrenewal processCRM
Soft skills
interpersonal skillspositive attitudeproactiveentrepreneurialinitiativecollaborationcommunicationrelationship buildingproblem solvingtime management
