Marketplace Hunting Analyst III, Beleza na Web
Grupo Boticário
SW Engineer, Service Desk Analyst
Visa
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AWSAzureCloudGoogle Cloud PlatformServiceNowSQL
About the role
- Monitor and act upon incidents and alarms from our platform in real time.
- Respond to incident tickets with clear and professional communication.
- Follow service runbooks to troubleshoot problems efficiently.
- Analyze system logs and perform queries.
- Escalate issues to the appropriate teams when needed.
- Work proactively to identify and address potential issues.
- Maintain agility and responsiveness in incident handling.
- Participate in scheduled on-call rotations to ensure continuous system availability.
Requirements
- 1–2 years in Service Desk/Help Desk handling incidents and alarms.
- Proven experience in a Service Desk, Technical Support, or Incident Response role.
- Experience with Ticketing & Process: Hands-on with ServiceNow/Jira/Zendesk.
- Experience with SQL to relational databases: Can write and run basic SQL.
- Experience on building documentation.
- Availability for On-call Rotation: Willing to work shifts and on-call rotation.
- Collaboration & comms: Works well in a war room.
- Knowledge of Monitoring & Logs: Able to read system logs.
- Knowledge of Security & compliance: Adheres to policies.
- Knowledge of Cloud basics: Familiar with core concepts in AWS/Azure/GCP.
- Communication: English level B1 (intermediate)
Benefits
- Flexible work arrangements
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident responsetroubleshootingSQLdocumentationmonitoringsystem logscloud basicsAWSAzureGCP
Soft skills
communicationcollaborationagilityresponsivenessprofessionalism
