Customer Support Internship
Nebula
Human Resources Operations and Learning Manager
VirtualResource
full-time
Posted on:
Origin: • 🇿🇦 South Africa
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Design, manage, and deliver global virtual training and upskilling programmes aligned to business needs
- Develop and maintain a skills matrix to identify capability gaps and support workforce planning
- Manage career pathways and cross-skilling initiatives to enable employee growth
- Administer South African Workplace Skills Plan (WSP) and Annual Training Report (ATR) submissions
- Track training spend for Skills Development and B-BBEE reporting
- Manage internship programmes and early career initiatives
- Oversee global learning records and ensure accurate digital tracking
- Partner with business leaders to align L&D strategies with organisational priorities
- Oversee the full employee lifecycle, from onboarding to offboarding, ensuring accuracy and compliance
- Maintain the HRIS with high data integrity and provide consolidated HR reports to leadership
- Support South African labour compliance and partner with Employer of Record (EoR) providers internationally
- Provide guidance on disciplinary and grievance processes in line with legislation
- Prepare and submit statutory reports (Employment Equity, Skills Development, POPIA compliance)
- Support managers with performance management discussions and global review cycles
- Act as a trusted point of escalation for employee queries in a remote-first environment
- Educate managers and employees on HR and L&D policies
- Promote employee engagement and inclusion initiatives tailored to a distributed workforce
- Lead and oversee the Learning Specialist to ensure high-quality delivery
- Collaborate with on-site and remote team members via instant messaging, video calls, and ticketing system
Requirements
- Bachelor’s degree or National Diploma in Human Resource Management, Industrial Psychology, or related field (NQF 6/7)
- 5+ years’ HR operational experience
- At least 2 years in a managerial role
- Proven track record in Skills Development and L&D (designing training plans, managing WSP/ATR, implementing career pathways)
- Strong knowledge of South African labour legislation and statutory compliance (BCEA, EE Act, Skills Development Act, POPIA)
- Experience with HRIS (preferably Workday)
- Demonstrated success in implementing virtual learning solutions in a distributed environment
- Ability to coordinate with Employer of Record (EoR) partners and international payroll providers
- Strong communication and time management skills; proficiency in English; comfortable with video calls
