Reservations & Customer Experience Coordinator
RAG - RecruitAGraduate
Job Level
Junior
About the role
- Handle customer queries via web chat and email in a professional and courteous manner.
- Troubleshoot and resolve customer issues; escalate complex cases to the Team Leader when necessary.
- Educate customers on products, services, and processes to ensure a positive experience.
- Maintain accurate customer records and adhere to internal policies, procedures, and shift schedules.
- Collaborate with team members, contribute to team meetings, and meet agreed KPIs and performance objectives.
Requirements
- Matric/ NQF Level 4
- Minimum 6-12 months relevant customer service experience
- Preferred: prior experience in online betting or sports betting
- Ability to handle customer queries via web chat and email
- Ability to escalate priority issues to the Team Leader or Operations Team
- Adherence to internal policies, procedures, and shift schedules
- Ability to collaborate effectively within a team and meet agreed KPIs and performance objectives
