Werkstudent, Payment Support, Kundenservice
Bullfinch
Vice President – Customer Care, Voice, Customer Experience
EXL
full-time
Posted on:
Location Type: Hybrid
Location: 🇿🇦 South Africa
Visit company websiteJob Level
Lead
About the role
- Ensure seamless transition and flawless service delivery
- Focus on transition with ‘Zero’ impact on service delivery
- Focus on efficiencies - leaner, greener and faster
- Ensure client satisfaction on all SLA’s and given parameters
- Deliver on client benefits through innovation and improvements
- Create plan to deliver efficiency
- Strengthen operational team as well as support functions to minimize leakages
- Partner with transformation team for value delivery
- Participation in people development initiatives
Requirements
- Graduate/ Post Graduate is preferable
- Minimum 10 years of experience in the BPO industry
- FTE headcount
- Revenue from the BU Vs. Target
- Gross Margin for the BU
- MEI (Manpower Efficiency Index)
Benefits
- Identify transformation opportunities where available
- Employee Engagement Surveys
- Look for opportunities to deliver additional savings for the clients
- Deliver operational efficiency improvements for both EXL and Client
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
BPOservice deliveryefficiency planningclient satisfactioninnovationoperational managementmanpower efficiency indexrevenue managementgross margin analysis
Soft skills
leadershipteam developmentclient relationship managementproblem-solvingcommunicationcollaborationstrategic planningadaptability
Certifications
GraduatePost Graduate
