Customer Experience Associate II
Conduent
full-time
Posted on:
Location Type: Hybrid
Location: Batangas City • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Provides customers with information that is specialized and communicated in a warm empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards.
Requirements
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
data organizingcoordinationcustomer serviceempathycommunicationproblem-solvingcase assessmentissue escalationpolicy explanation
Certifications
vocational trainingcertificationslicensures