Customer Support

• - Answer all incoming calls
• - Resolve client and nurse queries within the scope of after-hours support
• - Respond to queries via the texting platform in a timely manner
• - Notify clients and replace caregiver callouts as necessary
• - Confirm caregivers 1–2 hours before shift start
• - Perform initial intake for callers potentially interested in services
• - Document all scenarios on the platform and update caregiver schedules
• - Assist with non-urgent admin projects as required

Customer Service Agent – After Hours, EST

Sales & Customer Service Agent

Litigation Support Specialist

Customer Service, Operations Virtual Assistant

Receptionist, Customer Support Assistant

Team Lead – After Hours Customer Support, US Healthcare