Customer Support Specialist, English Speaking
Neo Group
Customer Service Agent – After Hours, EST
iSTA Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇿🇦 South Africa
Visit company websiteJob Level
Mid-LevelSenior
About the role
- - Answer all incoming calls
- - Resolve client and nurse queries within the scope of after-hours support
- - Respond to queries via the texting platform in a timely manner
- - Notify clients and replace caregiver callouts as necessary
- - Confirm caregivers 1–2 hours before shift start
- - Perform initial intake for callers potentially interested in services
- - Document all scenarios on the platform and update caregiver schedules
- - Assist with non-urgent admin projects as required
Requirements
- - Fluent in English
- - Compassionate, confident, responsible, and reliable
- - Customer service experience required
- - Adaptable and flexible regarding work hours
- - Excellent phone and computer skills
- - Bonus: Staffing and/or healthcare experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service experiencephone skillscomputer skillsadministrative skills
Soft skills
compassionateconfidentresponsiblereliableadaptableflexible