Customer Support Specialist, English Speaking
Neo Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇿🇦 South Africa
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Engage with customers: Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.
- Resolve challenges: Handle complaints with finesse, turning problems into positive outcomes.
- Ensure satisfaction: Communicate professionally and courteously to keep our customers happy and satisfied.
- Keep track: Maintain precise records of every customer interaction and transaction for seamless service.
- Drive improvements: Spot opportunities for process enhancements and share your insights with management to keep us moving forward.
Requirements
- Previous experience in customer support or a similar role.
- Excellent communication skills, both written and verbal in English.
- Patient, empathetic, and customer-focused mindset.
- Strong problem-solving and conflict resolution skills.
- Ability to multitask and work efficiently in a fast-paced environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsproblem-solvingconflict resolutioncustomer-focused mindsetpatienceempathymultitaskingefficiencyprofessionalismcourtesy