Neo Group

Content Marketing Manager

• Publishing articles on the company’s websites.
• Organizing content posting (manual and semi-automated) to satellites and brand-protect websites.
• Updating meta.
• Creating templates for the spintax generator.

Content Publisher

Customer Success Manager

• Implementation of automated CRM campaigns: segment-based cycles, hidden promotions, and trigger scenarios.
• Working with automation tools: campaign setup, testing, launch, and monitoring.
• Participation in A/B testing of communication flows and scenarios.
• Analysis of campaign performance and impact on key metrics.
• Collaboration with cross-functional teams: Product, Analytics, Content, and Design.

CRM Automation Manager

Learning and Development

• Create engaging and interactive training modules covering our full VIP offering, client engagement strategies, conflict resolution, product knowledge (e.g., games, promotions, and loyalty programs), effective use of tools etc.
• Conduct training sessions (in-person or virtual) for new hires and existing VIP staff, using a variety of methods such as workshops, role-playing, and e-learning platforms.
• Provide one-on-one coaching and feedback to VIP team members to improve their communication, upselling, and relationship-building skills with high-value clients.
• Ensure all training materials adhere to the regulations, data protection laws (e.g., GDPR).
• Collaborate with VIP managers to identify skill gaps and training needs, customising programs to address specific challenges.
• Track training effectiveness through KPIs such as customer satisfaction scores, client retention rates, and staff performance metrics, adjusting programs as needed.
• Stay informed on competitor offerings, and VIP service innovations to keep training content relevant and competitive.
• Maintain accurate records of training sessions, attendance, and certifications, ensuring alignment with company and regulatory standards.

VIP Training Specialist

Sales

• Connect with potential customers through phone, email, or chat to introduce and passionately explain our cutting-edge products and services.
• Understand customer needs and preferences, tailoring your recommendations to create perfect, personalized solutions.
• Close deals like a pro! Provide accurate information, pricing, and ensure every interaction moves you closer to hitting—and surpassing — your sales targets.
• Keep detailed records of all customer interactions and sales activities, because every detail counts.
• Stay ahead of the game with up-to-date product knowledge and insights into industry trends, ensuring you’re ready to tackle any customer query or objection.
• Team up for success by collaborating with your fellow warriors to smash team sales goals.
• Follow up with customers to ensure they’re thrilled with our services and build long-lasting relationships that keep them coming back.

Sales Agent, Russian-speaking

• Connect with potential customers through phone, email, or chat to introduce and passionately explain our cutting-edge products and services.
• Understand customer needs and preferences, tailoring your recommendations to create perfect, personalized solutions.
• Close deals like a pro! Provide accurate information, pricing, and ensure every interaction moves you closer to hitting — and surpassing — your sales targets.
• Keep detailed records of all customer interactions and sales activities, because every detail counts.
• Stay ahead of the game with up-to-date product knowledge and insights into industry trends, ensuring you’re ready to tackle any customer query or objection.
• Team up for success by collaborating with your fellow warriors to smash team sales goals.
• Follow up with customers to ensure they’re thrilled with our services and build long-lasting relationships that keep them coming back.

Content Publisher

CRM Automation Manager

VIP Training Specialist

Sales Agent, Russian-speaking

Sales Agent, Portuguese Speaking