Neo Group

iOS Engineer

• Develop and maintain the existing iOS product.
• Assess the tasks at hand and the possibility of their implementation.
• Search for the best solution to a task, select and study technologies, and implement them in the development process.
• Interact with the project team (PMs, PdMs, QA, designers, etc.).

Call Center Representative

• Lead, motivate, and manage a team of sales agents to achieve individual and team KPIs
• Monitor and evaluate daily performance, providing coaching and feedback
• Track call metrics, conversion rates, and performance reports
• Conduct regular one-on-ones, training sessions, and team meetings
• Support agents in resolving escalated customer issues
• Collaborate with management on strategy, reporting, and campaign planning
• Ensure high-quality customer engagement and compliance with company policies

Team Lead – Online Call Center

Customer Success Manager

• Develop and manage the VIP branding strategy across all active markets;
• Plan and execute VIP promotional calendars in collaboration with CRM and VIP teams;
• Ensure all visual and written content is aligned with the brand identity and tailored to each local market;
• Coordinate branded content creation with the Design team for ongoing and special promotions;
• Collect and structure all ongoing CRM and Product communications;
• Create and maintain a communication map in Figma, displaying all touchpoints across channels (emails, banners, in-app messages, Snackbars, modals, etc.);
• Track and organize campaign status, progress, and ownership clearly for cross-team visibility.
• Review and evaluate incoming promotion or feature requests from the Product team;
• Analyze how new initiatives align with current gamification logic, campaign structures, and available resources;
• Gather and structure information about planned Product promotions to ensure timely campaign execution.
• Conduct competitor research and content evaluations;
• Review websites to assess UX, content clarity, and promotional messaging quality;
• Benchmark against industry practices to propose improvements.
• Work with cross-functional teams (CRM, VIP, Design, Product, Tech) to define project scopes and delegate tasks effectively;
• Ensure timely delivery of campaign assets and promotions;
• Identify bottlenecks in processes and suggest optimizations.
• Monitor performance of VIP promotions (engagement, conversion, retention);
• Adjust future campaigns based on insights and feedback;
• Provide regular updates to Head of CRM and VP of User Engagement.

VIP CRM Manager

Customer Support

• Engage with customers: Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.
• Resolve challenges: Handle complaints with finesse, turning problems into positive outcomes.
• Ensure satisfaction: Communicate professionally and courteously to keep our customers happy and satisfied.
• Keep track: Maintain precise records of every customer interaction and transaction for seamless service.
• Drive improvements: Spot opportunities for process enhancements and share your insights with management to keep us moving forward.

Customer Support Specialist, English Speaking

Recruitment

• Work closely with hiring managers to find great candidates
• Post jobs, source potential candidates, and screen resumes
• Schedule and prepare for interviews
• Provide a positive candidate experience and build and maintain a strong talent pipeline
• Guide the recruitment process by sourcing, screening, and scheduling interviews
• Collaborate with hiring managers to identify staffing requirements and develop effective recruitment strategies
• Use online platforms and social media to discover and engage outstanding individuals
• Maintain candidate databases and ensure records are accurate and up-to-date
• Facilitate the onboarding process to ensure new hires experience a smooth and welcoming transition
• Contribute to implementing new recruitment initiatives and enhancing processes
• Stay informed and up-to-date with the latest industry trends and best practices in recruitment!

Talent Acquisition Specialist

Support Engineer

• Assist as a technical contact for our platform, supporting inquiries from partners, game providers, and internal teams.
• Help diagnose and resolve issues related to integrations, game sessions, player data, API responses, and payment flows (with guidance from senior team members).
• Collaborate with Product, QA, and Engineering teams in investigating incidents and implementing solutions.
• Communicate clearly and politely with both technical and non-technical audiences.
• Support monitoring of platform performance and escalate irregularities when needed.
• Track requests and document progress to ensure timely follow-up.
• Contribute to maintaining support documentation, workflows, and knowledge base articles.
• Learn and grow by identifying areas for improvement in processes and tools.

Junior Technical Support Engineer

Operations

• Oversee and execute operational tasks within the CIS VIP segment.
• Manage gifting processes: selection, ordering, and timely delivery of merchandise, presents, and hospitality items for VIP and Pre-VIP players.
• Coordinate with external vendors and logistics partners to ensure smooth execution.
• Collaborate closely with VIP Managers and Coordinators to address players’ needs and provide tailored solutions.
• Maintain records and prepare regular reports on gifting, costs, and efficiency.
• Support the implementation of operational projects and process improvements.
• Ensure compliance with internal procedures and budget limits.

Operations Specialist

Account Manager

• Build and nurture strong relationships with VIP customers, ensuring exceptional service and support
• Proactively engage with VIP customers to understand their needs, preferences, and goals
• Provide tailored recommendations and personalized offers to VIP customers to maximize satisfaction and loyalty
• Act as the main point of contact for VIP customers, addressing inquiries and resolving issues
• Collaborate with cross-functional teams to deliver VIP experiences including events, promotions, and bespoke rewards
• Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention
• Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention
• Stay up-to-date with industry trends and best practices in VIP account management

VIP Account Manager, Portuguese Market

Manager

• Manage a portfolio of potential and existing VIP players via calls, emails, and chat
• Reactivate, upsell, and escalate users to VIP level when appropriate
• Monitor player behavior and act on triggers like deposits, withdrawals, wins, and losses
• Collaborate with VIP Managers, Support, and Payments teams to ensure seamless player experience
• Execute retention campaigns and reward offers while tracking performance
• Maintain timely, activity-based communication with players
• Focus on VIP account management and player retention for high-value international players

Loyalty Manager, German Market

• Manage and cultivate relationships with Portuguese-speaking VIP customers (Brazilian market focus)
• Build and nurture strong relationships with VIP customers, ensuring exceptional service and support
• Proactively engage with VIP customers to understand their needs, preferences, and goals
• Provide tailored recommendations and personalized offers to VIP customers to maximize satisfaction and loyalty
• Act as the main point of contact for VIP customers, addressing inquiries and resolving issues
• Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards
• Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention
• Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention
• Stay up-to-date with industry trends and best practices in VIP account management

VIP Account Manager

• Manage a portfolio of potential and existing VIP players, building meaningful relationships through calls, emails, and chat
• Reactivate, upsell, and escalate users to the VIP level when appropriate
• Monitor player behavior and act on key triggers like deposits, withdrawals, wins, and losses
• Collaborate with VIP Managers, Support, and Payments teams to ensure a seamless player experience
• Execute retention campaigns and reward offers while tracking performance
• Maintain timely communication with players based on their activity
• Focus on a high-value cohort of international players and drive retention

Loyalty Manager, Portuguese Market

• Manage a portfolio of potential and existing VIP players, building meaningful relationships through calls, emails, and chat.
• Reactivate, upsell, and escalate users to the VIP level when appropriate.
• Monitor player behavior and act on key triggers like deposits, withdrawals, wins, and losses.
• Collaborate with VIP Managers, Support, and Payments teams to ensure a seamless player experience.
• Execute retention campaigns and reward offers while tracking performance.
• Maintain timely communication with players based on their activity.

Loyalty Manager

• Manage a portfolio of potential and existing VIP players via calls, emails, and chat
• Reactivate, upsell, and escalate users to the VIP level when appropriate
• Monitor player behavior and act on key triggers like deposits, withdrawals, wins, and losses
• Collaborate with VIP Managers, Support, and Payments teams to ensure a seamless player experience
• Execute retention campaigns and reward offers while tracking performance
• Maintain timely communication with players based on their activity

Loyalty Manager, French Market

• Develop and execute end-to-end talent acquisition strategies aligned with organisational growth objectives
• Act as strategic advisor providing market insights and guiding selection processes for senior and specialised roles
• Lead sourcing, screening, and selection of top talent across multiple functions
• Leverage data and analytics to improve recruitment efficiency, quality of hire, and time-to-fill
• Build and maintain proactive talent pipelines through market mapping and passive candidate engagement
• Champion the candidate experience with clear communication and timely feedback
• Mentor recruitment team members and enhance hiring manager skills
• Monitor industry and competitor trends to inform hiring strategies

Senior Talent Acquisition Specialist

Influencer Marketing

• Neo Group is seeking a highly motivated and passionate Junior Influencer & Streamer Manager to support the growth of our presence in the BR & LATAM markets by building relationships with influencers and streamers, coordinating campaigns, and assisting in the development of creative collaborations.
• Define, plan, and execute the social media strategy to drive brand engagement and hit commercial KPIs.
• Contribute to developing and executing influencer marketing strategies and creative campaigns.
• Identify and acquire target streaming partners (KOLs/Influencers) in Brazil across platforms like Twitch, YouTube, Facebook Gaming, TikTok, and Instagram.
• Negotiate and close deals with selected KOLs and influencers.
• Assist in planning a comprehensive streamer acquisition and retention strategy.
• Manage the budget for acquiring streaming partners and converting their viewers.

Junior Influencer and Streamer Manager

• CRM campaigns planning and segmentation in CRM systems
• CRM campaign evaluation through communication channels (Email, SMS, Popup, App push, Messengers)
• Email template preparation and testing for CRM campaigns
• SMS template creation, testing and collaboration with 3rd party providers
• Popup and App push template creation and testing
• Campaign planning and evaluation using planning tools (Asana/Jira)
• Campaign analysis
• Design and content orders

CRM Communication Specialist

QA Engineer

• Testing backend, API, and frontend components.
• Creation of test documentation.
• Effective interaction with the development team.
• Monitoring and quality control of releases.
• Development of automated tests.

• Test and validate CRM lifecycle campaigns (FastTrack and other platforms) before launch.
• Check correctness of triggers, attributes, player segmentation, campaign flows, and reward logic.
• Ensure proper functioning of communications (email, SMS, push, onsite) and integration with CMS/external providers.
• Perform testing after system updates or feature releases.
• Provide final QA approval before campaign launch.
• Report bugs, incorrect setups, or mismatches to developers and CRM managers.
• Maintain test cases and results.
• Analyze campaign performance and error patterns, suggesting process improvements.
• Support the CRM Retention team with insights into tested scenarios.
• Conduct knowledge sharing and training to improve CRM quality standards.

CRM Quality Control Specialist

• Oversee email marketing campaigns, including content creation, segmentation, scheduling, and analysis.
• Assist in the planning, execution, and monitoring of CRM retention campaigns across multiple channels (Email, SMS, Push, Onsite, etc.).
• Ensure all campaigns are correctly set up in CRM systems, following segmentation and targeting strategies.
• Support the implementation of automated customer journeys and lifecycle campaigns.
• Utilize HTML skills to create and modify email templates optimized for various devices and platforms.
• Monitor and report on campaign performance, providing insights and recommendations for improvement.
• Contribute to the development and implementation of customer segmentation and personalization strategies.
• Assist in the execution of tasks as required, including content/design requests and campaign setups.
• Identify and analyze customer behaviors, preferences, and trends to inform CRM strategies.
• Maintain accurate documentation of CRM campaigns, workflows, and best practices.

CRM Retention Coordinator

Auditor

• Checking incoming transactions for fraud pattern and compliance to internal procedures.
• Daily financial operations control and its analysis.
• Flagging fraud activity and its further investigation.
• Generating fraud and fraudulent activity reports.
• Searching for system bottle necks and bugs.
• Making improvement suggestions for reducing fraudulent risks and documenting already revealed patterns.