Project Management Support Supervisor
Niagara Bottling
Job Level
JuniorMid-Level
About the role
- Ensuring all customers in all stores experience the highest level of service at all times
- Responding to customer complaints referred by store managers and ensuring timeous resolving
- Ensuring individual and overall sales targets are met and exceeded
- Fortnightly meetings with store managers to review and drive team performance
- Ensuring that the team maintains a high level of up-to-date product knowledge via in store and supplier training
- Coaching, development and motivation of team
- Ensure succession plan is in place for all stores, as well as for own role
- Conducting performance appraisals/reviews on Store Managers twice a year; managing poor performance and dealing with escalated staff issues
- Scheduling of staff across all stores ensuring optimum customer service and coverage
- Ensuring compliance across all stores to company policies and procedures
- Ensuring high level of cleanliness and housekeeping in stores and back areas
- Ensuring optimum stock management and stock rotation
- Maintaining Visual management – keeping merchandise neat and merchandising goods according to guidelines
- Ensuring promotions and windows are set up according to guidelines and visually appealing
- Ensuring the team follow through on any Marketing requirements
- Cash pickups from stores as required
- Ensuring that all stores manage admin accurately and timeously including stocktakes, ordering, goods receiving, inter branch transfers, credits and other necessary transactions
- Monitoring local competitors and recommending and implementing changes to improve store experience (products, opening hours, promotions etc.)
Requirements
- Matric
- Valid SA driver’s license
- Retail related qualification (desirable)
- At least 2 years leadership/management experience managing multiple area managers
- Proven ability to lead and influence a team
- Knowledge of HR procedures
- Experience of selling in veterinary shop/pet care shop (desirable)
- Strong interpersonal skills
- Ability to plan and prioritise
- Ability to lead and manage a team (delegation, follow up, daily/weekly sales targets)
- Ability to multi-task and work under pressure
- Ability to motivate and drive performance as well as manage poor performance and disciplinary procedures
- Customer centric
- Computer literacy
- Ability to interpret financial data and make key decisions
- Completed retail courses on leadership, performance management, understanding of current labour laws (desirable)
- Passion for people and customer service
- Passionate about animals
- Knowledge of the brands and products stocked
- Good team player, high energy, highly motivated
- Approachable, persuasive, trustworthy and reliable
- Strong leadership skills, shows initiative
- Smart and presentable appearance
