Bilingual Virtual Assistant, Front Desk
VirtuallyinCredible Careers Hub
Node.js
Bilingual Virtual Assistant, Front Desk
VirtuallyinCredible Careers Hub
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $6 - $7 per hour
Job Level
Junior
Tech Stack
Node.js
About the role
- Remote position: Bilingual Front Desk Virtual Assistant for a property management team
- First point of contact delivering exceptional customer service over the phone and providing administrative support
- Support multiple departments including Leasing and Maintenance, ensuring communication, documentation, and coordination of services for managed properties
- Answer and route incoming calls; communicate with property owners, tenants, vendors, and internal staff
- Document communications clearly and accurately; assist in resolving customer inquiries and escalate when necessary
- Maintain records of key property information; advertise vacant units; prepare and manage leasing documents and move-in sheets
- Process rental applications and ensure documentation is filed correctly
- Coordinate appointments for third-party visits, maintenance vendors, and auto-showings
- Review and assign maintenance service requests daily; follow up on open work orders and assist with after-hours maintenance as needed
- Communicate work status updates and coordinate seasonal/routine maintenance (e.g., sprinkler activation, winterization)
Requirements
- Bilingual: Fluent in English and Spanish
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities in a fast-paced environment
- Proficient in Microsoft Office and internal software systems (training provided)
- Ability to manage multiple phone lines and prioritize tasks efficiently
- High attention to detail and accuracy in recordkeeping
- Team player with strong problem-solving skills and a customer-focused mindset
- A fast and reliable internet connection of at least 10 Mbps with internet backup available
- At least 8-gen i3 processors, 8GB RAM, and Windows or MAC, SSD Disc
