Videoslots

Support Engineer

• Serve as a primary technical point of contact for casino operators and integration partners
• Diagnose and resolve technical issues related to game behaviour, platform integrations, wallet connectivity, and configuration
• Escalate complex or unresolved issues to the appropriate engineering teams
• Investigate technical problems systematically, using log analysis, remote diagnostic tools, and internal environment access
• Collaborate with backend engineers, QA analysts, and the wider production team
• Create and maintain clear, accurate documentation of technical issues, resolutions, and support interactions
• Maintain a strong, up-to-date understanding of Immense Studio's game platform, integration protocols, and product features
• Participate in quality assurance of support interactions

Technical Support Engineer

Technical Project Manager

• Responsible for planning, coordinating, and driving the successful end-to-end execution of platform and integration projects
• Own the planning, coordination, and delivery of assigned technical projects
• Define and maintain clear project plans, tracking progress against milestones and proactively managing risks
• Drive day-to-day project momentum, removing blockers, facilitating decision-making, and ensuring all workstreams remain on track
• Conduct regular cross-functional team meetings to review progress
• Serve as the central point of coordination between internal engineering teams, Technical Product Owners, business stakeholders, and external partners
• Communicate project status, risks, and timeline updates to stakeholders at all levels
• Support partner and supplier management in collaboration with Technical Product Owners
• Establish and maintain appropriate governance and oversight for each assigned project
• Proactively identify opportunities to improve delivery processes, tooling, and ways of working

DevOps Engineer

• Responsible for the availability, performance, and operational integrity of Immense Studio's game platform and production infrastructure
• Own the reliability, availability, and performance of Immense Studio's game platform across all environments
• Establish and monitor service level objectives (SLOs) and key reliability metrics
• Maintain rigorous oversight of platform health through proactive log analysis, database monitoring, and environment management
• Lead incident response for platform and production issues
• Own and evolve the studio's CI/CD pipelines and deployment automation
• Drive the adoption of infrastructure-as-code practices
• Manage integrations with casino operators, aggregation platforms, and third-party Remote Game Servers (RGS)
• Plan and execute platform upgrades and framework improvements
• Lead, develop, and grow the SRE function within Immense Studio
• Conduct resource planning to ensure the team has the capacity and skills to meet studio delivery goals
• Act as a technical escalation point and coach for engineers
• Work closely with backend developers, game engineers, QA, and the mathematics team

Site Reliability Engineering Manager

3D Artist

• The Senior Animator is a creative leader responsible for producing high-quality animations for slot games
• Produce market-leading animation work across a wide range of game elements, including characters, symbols, backgrounds, UI components, and special effects.
• Own the full animation pipeline from high-level concept to production-ready assets.
• Work closely with the Lead Artist to establish and uphold artistic vision for each game.
• Partner with internal and external teams to integrate animations within the game engine
• Communicate animation concepts and progress to the wider game team.
• Mentor and provide feedback to junior animators, championing quality standards across the team.
• Research and advocate for new techniques and workflows to improve animation quality.

Senior Animator

Full-stack Engineer

• Design and deliver robust backend services, frontend UI components, data models, messaging systems, and API specifications across the studio's game platform.
• Take a leading role in architectural discussions and technology research, contributing considered, well-reasoned perspectives that help shape the platform's long-term direction.
• Translate complex functional requirements into precise, elegant technical designs that balance immediate delivery needs with sustainable long-term maintainability.
• Write high-quality, well-documented code with performance, reliability, and testability as non-negotiable standards.
• Work within and actively champion a test-driven development culture, taking personal accountability for the correctness and resilience of your output.
• Lead thorough peer code reviews that raise engineering standards across the team, providing specific, actionable, and constructive feedback.
• Act as a technical reference point for less experienced engineers, sharing knowledge, supporting problem-solving, and contributing to a culture of continuous learning.
• Proactively identify technical debt, architectural risks, and opportunities to improve platform quality — and drive the work to address them.
• Manage individual project priorities, deadlines, and deliverables with a high degree of autonomy, taking ownership of outcomes rather than just tasks.
• Work closely with QA analysts, product stakeholders, and fellow engineers to deliver features that fully meet functional, technical, and commercial requirements.
• Contribute to the identification and implementation of process and automation improvements across the development lifecycle.
• Maintain accurate, up-to-date tracking of work, issues, and progress using project management tooling (JIRA or equivalent).

Senior Fullstack Engineer

Backend Engineer

• Designing and developing new Backend features
• Performing functional requirements analysis
• Writing high-quality code and documentation
• Working closely with other developers, QA, and product teams
• Applying analytical skills and showing commitment to quality
• Help to track requests, issues, work progress, and any other changes using our project management tools.
• Providing estimates and technical documentation request
• Writing code with performance, reliability, and maintainability in mind
• Managing individual project priorities, deadlines, and deliverables
• Working in collaboration on with external partners when required
• Managing code changes using our version control system
• Performing code reviews
• Any other task/responsibility which may be related and/or connected to the role of Backend Developer

Senior Backend Developer

Customer Support

• Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience
• Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
• Identify and support players in any difficulties they might encounter
• Provide explanations to customers about products/site/policies/ promotions, etc
• Update customer account/details with necessary information when needed
• Understand, guide, and support players in Safer Gambling
• Collaborate with our Fraud and payments team in customer queries
• Understand AML and report any suspicious activity.