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Videoslots

Technical Support Engineer

Videoslots

Technical Support Engineer providing frontline technical assistance for casino operators at Immense Group. Collaborating with teams to troubleshoot issues and maintain high service standards in a regulated environment.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Serve as a primary technical point of contact for casino operators and integration partners
  • Diagnose and resolve technical issues related to game behaviour, platform integrations, wallet connectivity, and configuration
  • Escalate complex or unresolved issues to the appropriate engineering teams
  • Investigate technical problems systematically, using log analysis, remote diagnostic tools, and internal environment access
  • Collaborate with backend engineers, QA analysts, and the wider production team
  • Create and maintain clear, accurate documentation of technical issues, resolutions, and support interactions
  • Maintain a strong, up-to-date understanding of Immense Studio's game platform, integration protocols, and product features
  • Participate in quality assurance of support interactions

Requirements

What you’ll need
  • Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent professional experience in a technical support role.
  • Strong analytical and problem-solving skills
  • Solid understanding of networking fundamentals and web-based application architecture.
  • Excellent written and verbal communication skills in English
  • Experience using ticketing and incident management systems (e.g. JIRA, Zendesk, or equivalent).
  • Proficiency with remote support and diagnostic tools
  • Proven experience in a Technical Support Engineer or Application Support role

Benefits

Comp & perks
  • Flexible work arrangements
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Game Platform IntegrationLog AnalysisWeb-Based Application ArchitectureConfiguration ManagementQuality Assurance
Soft Skills
Analytical SkillsWritten CommunicationVerbal Communication