Junior Customer Service Agent, Danish Speaking

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Junior Customer Service Agent handling player inquiries through various communication channels at Immense Group. Providing exceptional customer service while understanding gaming policies and collaborating with teams.

Posted 7/5/2026full-timeTal-Pietà • 🇲🇹 MaltaJuniorWebsite

About the role

Key responsibilities & impact

Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience
Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
Identify and support players in any difficulties they might encounter
Provide explanations to customers about products/site/policies/ promotions, etc
Update customer account/details with necessary information when needed
Understand, guide, and support players in Safer Gambling
Collaborate with our Fraud and payments team in customer queries
Understand AML and report any suspicious activity.

Requirements

What you’ll need

Be a native Danish speaker with a C1 level of English, both spoken and written
Flexible and willing to work on a shift basis (days, afternoons, nights)
Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers
Exceptional organisation skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner)
Detail oriented with the ability to handle stressful situations while maintaining a positive attitude.

Benefits

Comp & perks

Private health insurance – because your wellbeing matters to us
Wellness allowance – up to €300 per year
Fresh and healthy Breakfast & Lunch prepared every day in our penthouse kitchen – you can save up to €3,000 a year
Birthday leave – as we want you to celebrate your day
Company and team-building events – trust us, these are legendary
Relocation package to Malta , including flight and two weeks of accommodation
Performance bonus - up to 10% of base salary paid quarterly if you achieve your KPIs
And much more – see for yourself!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent ListeningEmpathic ApproachDetail OrientedPositive AttitudeAbility to Handle Stress