Customer Advisor, German-Speaking, Email and Chat Support
Ecolab
Customer Service Representative
Videndum plc
full-time
Posted on:
Location Type: Office
Location: Cassola • 🇮🇹 Italy
Visit company websiteJob Level
Junior
About the role
- Deliver exceptional customer service to German-speaking customers (both written and spoken).
- Respond to inquiries regarding products, services, orders, shipping, billing, and returns.
- Resolve issues efficiently and professionally, ensuring customer satisfaction.
- Collaborate with internal teams (Sales, Logistics, Planning, Technical Support, Accounts Receivables) to provide solutions.
- Adapt communication style based on cultural and regional differences in the DACH market.
- Stay informed about product updates, company procedures, and industry practices.
- Manage online B2C requests from German speaking countries.
Requirements
- The ideal candidate speaks fluent German and English.
- Fluent in English speaker (B2 level or higher), with excellent written and verbal skills.
- German speaker is considered a plus.
- Previous experience in a customer service or support role (1+ years preferred).
- Familiarity with the DACH market and cultural expectations.
- Strong communication, problem-solving, and interpersonal skills.
- Ability to multitask and handle high volumes of inquiries efficiently.
- Team player with the ability to work independently as required.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationproblem-solvinginterpersonal skillsmultitaskingteam playerindependent work
