Customer Support Agent, French Speaker – POS Systems
Concentrix
Customer Support Agent, German-Speaking – POS System Solutions
Concentrix
full-time
Posted on:
Origin: • 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You are the voice of our company – the direct link to our customers
- Take care of our German-speaking customers by phone, email, chat and social media channels
- Support competently our merchants for all questions and inquiries about our product and service
- Work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
- Work with other departments together, for example, Sales and Marketing
- You will be part of an international and multilingual team
Requirements
- Fluent, verbal and written in German (C1)
- Advanced level of English (B2)
- Strong communication skills: approachable, patient and customer-oriented
- High level of empathy: providing excellent, customer-friendly service is your top priority
- Capable of managing escalation processes and resolving complex issues
- Prior experience as customer support
- Familiarity with omnichannel support (phone, chat, e-mail) and ability to work with many tools at once
- Problem-solving mindset, curious and persistent in resolving issues
- Well-organized and able to stay calm under pressure
- Proficient in using a smartphone, tablet and computers
