Videndum plc

Sales

• Complete proper and timely order processing from order receipt to invoicing and preparation of dispatch in cooperation with freight forwarders and the external logistics service provider
• Advice and support to customers on the phone and by Email
• Determine customer needs through pro-active communication with the customer
• Receive inquiries, create and follow up on quotations, offer alternative solutions
• Accurate and timely data management in the ERP system
• Delivery date tracking in cooperation with the planning and purchasing departments
• Obtaining freight cost quotations and checking freight invoices
• Creation of special export documents
• Processing of letters of credit in cooperation with finance department
• Manage complaints and process returns, incl. preparation of credit requests
• Monitoring of credit limits and incoming payments in cooperation with Credit Control
• Maintenance of the customer master data in the ERP system

Sales Support Adviser