Concentrix

Customer Support Agent, French Speaker – POS Systems

Concentrix

full-time

Posted on:

Origin:  • 🇵🇹 Portugal

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Job Level

Mid-LevelSenior

About the role

  • Take care of our German-speaking customers by phone, email, chat and social media channels
  • Support competently our merchants for all questions and inquiries about our product and service
  • Work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
  • Work with other departments together, for example, Sales and Marketing
  • You will be part of an international and multilingual team
  • Take care of our German-speaking customers by phone, email, chat and social media channels

Requirements

  • Fluent, verbal and written French (C1)
  • Advanced level of English (B2)
  • Strong communication skills: approachable, patient and customer-oriented
  • High level of empathy: providing excellent, customer-friendly service is your top priority
  • Capable of managing escalation processes and resolving complex issues
  • Prior experience as customer support
  • Familiarity with omnichannel support (phone, chat, e-mail) and ability to work with many tools at once
  • Problem-solving mindset, curious and persistent in resolving issues
  • Well-organized and able to stay calm under pressure
  • Proficient in using a smartphone, tablet and computers