VG Systems LLC, A HUBZone Company

Support Engineer

• Provide Tier 1 technical support for end users (remote and on-site).
• Troubleshoot and resolve basic hardware, software, and network issues.
• Assist with workstation setup, configuration, and maintenance.
• Support user account creation, access permissions, and basic system administration.
• Document troubleshooting steps, solutions, and support activity.
• Possible assist with basic system updates, patches, and security monitoring.
• Create and maintain Standard Operating Procedures (SOPs).

IT Support Technician I