vFairs

Account Executive

• Build and manage a sales pipeline through active prospecting
• Identify opportunities through online research and conduct outreach via email, phone, and InMails
• Meet and strive to exceed monthly, quarterly, and annual sales quotas
• Present and demonstrate the product and provide general support to prospective customers
• Develop and manage prospect relationships and prepare proposals and contracts
• Manage and track customer interaction and transactional information in HubSpot CRM
• Assess prospect pain points using a consultative approach
• Demonstrate the vFairs Event Management platform and propose appropriate solutions
• Obtain customer commitment and contribute to the overall sales team's success
• Maintain current knowledge of the industry and competitive landscape
• Set up upsell and renewal opportunities with a long-term client approach

Senior Account Executive

Project Manager

• Manage a portfolio of events and plan event delivery schedules
• Own the full event lifecycle from pre-sales handover through post-event closure
• Provide on-site leadership for project teams and motivate team members to meet goals and milestones
• Coordinate with development and event set-up teams to deliver customizations and client requests on time
• Report event success criteria, metrics, testing, and deployment activities
• Establish project management practices and processes to ensure high-quality delivery
• Prepare estimates and detailed project plans
• Procure resources and manage day-to-day project activities
• Chair project management team meetings
• Report project milestones, deliverables, dependencies, risks, and issues to leadership
• Coordinate technology, operations, and business interdependencies
• Ensure technical accuracy, scalability, and event quality with development teams
• Optimize processes to improve customer renewals and satisfaction scores
• Conduct post-event customer calls, collect feedback and testimonials, and create follow-up actions
• Develop progress reports, proposals, requirements documentation, and presentations
• Coach, mentor, motivate, and supervise project and program teams

Lead Project Manager

• Manage a portfolio of events and plan event delivery schedules
• Own the full event lifecycle from pre-sales handover through post-event closure calls
• Provide on-site leadership for project teams and motivate team members to meet goals and milestones
• Coordinate with development and event set-up teams to deliver event customization and client requests on time
• Report on event success criteria, metrics, testing, and deployment activities
• Establish project management practices and processes to support high-quality delivery and customer renewals
• Prepare estimates and detailed project plans
• Procure resources and manage day-to-day project activities
• Chair project management team meetings
• Report on milestones, deliverables, dependencies, risks, and issues to leadership
• Coordinate technology, operations, and business needs
• Ensure technical accuracy, scalability, and quality through collaboration with development teams
• Optimize processes to improve customer renewal rates and satisfaction scores
• Conduct post-event customer calls, collect feedback and testimonials, and create follow-up actions
• Develop progress reports, proposals, requirements documentation, and presentations
• Coach, mentor, motivate, and supervise project and program teams

Senior Project Manager

Customer Success Manager

• Guide customers from 'sold' to strong adoption and satisfaction with vFairs for their virtual event needs
• Understand key-account history, customer problems, motivations, and platform value
• Measure customer satisfaction after virtual events using CSAT/NPS surveys
• Gather customer feedback and convert it into actionable insights for product and project management teams
• Drive customer retention while minimizing logo and revenue churn
• Document calls, emails, notes, meetings, activities, and future touchpoints in the CRM
• Remove purchase barriers by considering local specificities, lifecycle moments, and customer profiles
• Capture social proof through video testimonials and third-party reviews
• Identify expansion opportunities and partner with Project Management and Customer Success Management teams to close them
• Collaborate with Tech, Sales, and Project Management teams to deliver exceptional customer experiences
• Assist with onboarding and continuous adoption by leading demos for various use cases
• Negotiate, prepare, and renew multi-year contracts while meeting or exceeding renewal and expansion goals

• Ensure the success of vFairs customers
• Actively involved throughout the entire customer lifecycle starting from onboarding post-contract
• Own and manage Customer onboarding experience
• Create strong relationships with customers
• Assist operations and local quality function in tracking, documenting, and reporting quality levels
• Analyze and investigate product complaints or reported quality issues

Senior Account Executive

Lead Project Manager

Senior Project Manager

Customer Success Manager

Project Coordinator