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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management, focusing on customer adoption, satisfaction, and retention. Proficient in utilizing CRM tools and developing actionable insights to enhance customer experiences and drive growth.
Highest-signal resume keywords
Customer Success ManagementCRM ExperienceCommunication SkillsNegotiation SkillsData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Satisfaction MeasurementReport DevelopmentData AnalysisContract NegotiationOnboardingVirtual Event Management
Soft Skills
CollaborationBuilding RapportProblem Solving
Tools & Technologies
HubSpotGainsightMS Office
Industry Keywords
Customer RetentionNPSCSATCustomer FeedbackCross-Functional Collaboration
About the role
Key responsibilities & impact- Guide customers from 'sold' to strong adoption and satisfaction with vFairs for their virtual event needs
- Understand key-account history, customer problems, motivations, and platform value
- Measure customer satisfaction after virtual events using CSAT/NPS surveys
- Gather customer feedback and convert it into actionable insights for product and project management teams
- Drive customer retention while minimizing logo and revenue churn
- Document calls, emails, notes, meetings, activities, and future touchpoints in the CRM
- Remove purchase barriers by considering local specificities, lifecycle moments, and customer profiles
- Capture social proof through video testimonials and third-party reviews
- Identify expansion opportunities and partner with Project Management and Customer Success Management teams to close them
- Collaborate with Tech, Sales, and Project Management teams to deliver exceptional customer experiences
- Assist with onboarding and continuous adoption by leading demos for various use cases
- Negotiate, prepare, and renew multi-year contracts while meeting or exceeding renewal and expansion goals
Requirements
What you’ll need- 2–3 years of work experience
- Proven working experience in a quota-carrying customer success or relevant role
- Excellent proficiency in English
- Excellent communication and negotiation skills
- Experience with a mainstream CRM; HubSpot and Gainsight preferred
- Experience with MS Office
- Proficiency in developing reports, analysis, and insights
- Ability to build rapport and collaborate with cross-functional departments
- Must be available for potential travel to events
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account vFairs Website LinkedIn All Job Openings 201 - 500 employees 💼 Consulting 📣 Marketing 📦 Logistics Consulting
- Marketing
- Logistics vFairs is a leading event management platform that specializes in managing both virtual and in-person events. The company provides comprehensive solutions for event registration, ticketing, and management, offering features like custom-branded landing pages, an immersive 3D virtual event environment, mobile event apps, badge printing, and lead capture. Their platform serves a wide array of industries including Non-Profit, Education, IT, Healthcare, and Retail, enabling them to host everything from corporate events to job fairs and highly interactive virtual exhibitions. vFairs is recognized for its ease of use, advanced features, and strong customer support, making it well-regarded among major event management software platforms. Customer Success Manager 🔥 0 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨🎓 No degree required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Guide customers from 'sold' to strong adoption and satisfaction with vFairs for their virtual event needs
- Understand key-account history, customer problems, motivations, and platform value
- Measure customer satisfaction after virtual events using CSAT/NPS surveys
- Gather customer feedback and convert it into actionable insights for product and project management teams
- Drive customer retention while minimizing logo and revenue churn
- Document calls, emails, notes, meetings, activities, and future touchpoints in the CRM
- Remove purchase barriers by considering local specificities, lifecycle moments, and customer profiles
- Capture social proof through video testimonials and third-party reviews
- Identify expansion opportunities and partner with Project Management and Customer Success Management teams to close them
- Collaborate with Tech, Sales, and Project Management teams to deliver exceptional customer experiences
- Assist with onboarding and continuous adoption by leading demos for various use cases
- Negotiate, prepare, and renew multi-year contracts while meeting or exceeding renewal and expansion goals 🎯 Requirements
- 2–3 years of work experience
- Proven working experience in a quota-carrying customer success or relevant role
- Excellent proficiency in English
- Excellent communication and negotiation skills
- Experience with a mainstream CRM; HubSpot and Gainsight preferred
- Experience with MS Office
- Proficiency in developing reports, analysis, and insights
- Ability to build rapport and collaborate with cross-functional departments
- Must be available for potential travel to events Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Partner Success Analyst 🔥 10 hours ago Guidehouse 10,000+ employees 🏥 Healthcare 🎖️ Defense 📦 Logistics Website LinkedIn All Job Openings Partner Success Analyst supporting federal partners using Guidehouse’s grants management software. Troubleshooting systems, managing tickets, testing releases, and improving grants workflows. 🇺🇸 United States – Remote 💵 $56k - $94k / year 💰 Grant on 2023-02 ⏰ Full Time 🟢 Junior 🏆 Customer Success 🦅 H1B Visa Sponsor Partner Success Analyst 🔥 10 hours ago Guidehouse 10,000+ employees 🏥 Healthcare 🎖️ Defense 📦 Logistics Website LinkedIn All Job Openings Partner Success Analyst supporting federal partners using Guidehouse’s grants management software. Documenting workflows, troubleshooting issues, testing releases, and driving resolution. 🇺🇸 United States – Remote 💵 $56k - $94k / year 💰 Grant on 2023-02 ⏰ Full Time 🟢 Junior 🏆 Customer Success 🦅 H1B Visa Sponsor Partner Success Analyst 🔥 10 hours ago Guidehouse 10,000+ employees 🏥 Healthcare 🎖️ Defense 📦 Logistics Website LinkedIn All Job Openings Partner Success Analyst supporting federal partners using Guidehouse’s grants management software. Troubleshooting issues, documenting processes, and testing system releases. 🇺🇸 United States – Remote 💵 $56k - $94k / year 💰 Grant on 2023-02 ⏰ Full Time 🟢 Junior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🕒 2 days ago RealNetworks 201 - 500 🤖 Artificial Intelligence 🎮 Gaming 📱 Media Website LinkedIn All Job Openings Customer Success Manager helping US B2B SaaS and HaaS customers adopt SAFR Guard. Driving onboarding, retention, renewals, and measurable value for RealNetworks’ computer vision solutions. 🇺🇸 United States – Remote 💵 $75k - $100k / year 💰 $11M Post-IPO Equity on 2002-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 2 days ago Clubessential Holdings 1001 - 5000 ☁️ SaaS 🤝 B2B 🏨 Hospitality Website LinkedIn All Job Openings Customer Success Manager helping U.S. recreation and membership organizations maximize Vermont Systems software. Managing strategic accounts, adoption, retention, renewals, and expansion opportunities. 🇺🇸 United States – Remote 💰 Private equity on 2021-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs