Vetcove

Head of Customer Success

Vetcove

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $160,000 - $280,000 per year

Job Level

Lead

About the role

  • Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Manage a team of 8-10 people focused on supporting Vetcove’s largest manufacturer partners
  • Assist in developing strategies for, implementing, and proving the effectiveness of different initiatives, alongside the team and partners
  • Travel (up to 25%) to clients for in-person business reviews and strategy sessions, building strong trust
  • Gather feedback to inform our commercial strategy and development priorities
  • Assist in outlining and reviewing team-created materials that will be sent to clients (proposals, results decks, QBRs, etc.)
  • Continually iterate on team process to optimize performance
  • Conduct regular account reviews to set achievable goals and asses performance across accounts

Requirements

  • 10+ years of account management, relationship-based sales, or similar experience
  • Previous people management responsibilities for a team of 3+
  • Proven experience managing complex enterprise relationships
  • An eagerness to be involved in the details of ongoing projects, despite a high-level role & title
  • Strong attention to detail and project management skills
  • Interest in data and more quantitative problem solving
  • Ability to adapt quickly and manage many concurrent responsibilities
  • Expertise in Excel, PowerPoint, and Word
  • A positive attitude and team-based mentality; excellent collaboration skills
  • Comfortability in a fast-paced environment
  • Do you have a four year degree? (application asks)