Vesta Software Group

Customer Success Manager

• Take the lead on the Customer Success approach to deliver world-class support and account management.
• Foster a customer-first culture focused on proactive engagement, satisfaction, and long-term retention.
• Act as an escalation point for complex client issues, ensuring swift and effective resolution.
• Maintain oversight of all customer success activities to guarantee service quality and consistency.
• Develop and execute the annual customer success plan, aligned with JET’s strategic and financial objectives.
• Identify expansion and cross-sell opportunities within existing accounts, supporting commercial growth.
• Collaborate with the Sales and Product teams to support pre-sales engagements, renewals, and onboarding.
• Introduce and refine SaaS success metrics and processes that promote operational excellence.