Vesta Software Group

Customer Success Manager

• Take the lead on the Customer Success approach to deliver world-class support and account management.
• Foster a customer-first culture focused on proactive engagement, satisfaction, and long-term retention.
• Act as an escalation point for complex client issues, ensuring swift and effective resolution.
• Maintain oversight of all customer success activities to guarantee service quality and consistency.
• Implement structured feedback loops between customers, product, sales, and operational teams to improve the customer journey.
• Identify expansion and cross-sell opportunities within existing accounts, supporting commercial growth.
• Drive initiatives that increase adoption, usage, and advocacy of JET’s software products.
• Ensure CRM data integrity, with accurate account and contact management for all customers.

Analyst

• Actively collaborate with stakeholders to define requirements and recommend scalable system solutions meeting business needs
• Perform hands-on configuration, testing, and documentation of Workday solutions to implement new functionality and enhancements based on business and regional requirement
• Identify, analyze, and troubleshoot complex system issues and defects
• Provide day to day Workday system support for a global userbase, including ticket resolution, audits, data uploads (EIBs)
• Develop dashboards and advanced, matrix and composite reports that address business needs
• Continuously identify opportunities to enhance and optimize processes within and outside the system using Workday capabilities
• Stay current on new system features, updates and best practices and share insights with the team to facilitate continuous improvement
• Create and deliver system training tools (i.e. process documentations, training sessions, communications)

Customer Success Manager

HRIS Analyst – Workday