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Customer Success Manager
Vesta Software GroupCustomer Success Manager delivering support and account management at Jonas Event Technology. Focused on client retention and satisfaction within the events software landscape.
Tech Stack
Tools & technologiesSwift
About the role
Key responsibilities & impact- Take the lead on the Customer Success approach to deliver world-class support and account management.
- Foster a customer-first culture focused on proactive engagement, satisfaction, and long-term retention.
- Act as an escalation point for complex client issues, ensuring swift and effective resolution.
- Maintain oversight of all customer success activities to guarantee service quality and consistency.
- Implement structured feedback loops between customers, product, sales, and operational teams to improve the customer journey.
- Identify expansion and cross-sell opportunities within existing accounts, supporting commercial growth.
- Drive initiatives that increase adoption, usage, and advocacy of JET’s software products.
- Ensure CRM data integrity, with accurate account and contact management for all customers.
Requirements
What you’ll need- Proven experience in Customer Success or Account Management within a SaaS or technology environment.
- Strong people management skills, with experience working across cross-functional teams.
- Demonstrated success in improving customer satisfaction, retention, and revenue growth.
- Excellent understanding of SaaS customer lifecycle management and success metrics.
- Experience in the events industry is highly desirable but not essential.
- Confident in data analysis, performance measurement, and reporting to senior stakeholders.
- Skilled in CRM systems, Microsoft Office (especially Excel), and communication and AI tools.
Benefits
Comp & perks- Flexible working arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementSaaSData AnalysisPerformance MeasurementReportingCustomer Lifecycle ManagementSuccess Metrics
Soft Skills
People ManagementCross-Functional Team CollaborationCustomer EngagementProblem SolvingProactive Communication