Director, Ad Operations
Sincere Corporation
Senior Client Success Manager – Programmatic Advertising
Verve Group
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteJob Level
Senior
About the role
- Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction
- Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges
- Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives
- Analyze campaign data to identify trends, insights, and areas for improvement
- Collaborate with internal teams to implement optimizations and troubleshoot issues
- Develop strategic plans to enhance campaign performance and achieve client KPIs
- Prepare and deliver regular performance reports, providing insights and recommendations
- Proactively identify growth opportunities within accounts and contribute to long-term success planning
- Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions
- Provide feedback to inform product development and feature enhancements
Requirements
- 7+ years of experience in customer success, ad operations, or programmatic campaign management
- Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem
- Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus
- Proven success in driving client growth, retention, and satisfaction
- Strong analytical skills with the ability to translate performance data into actionable optimization strategies
- Self-starter with a strong drive to learn, take initiative, and make a meaningful impact
- Quick learner with a growth mindset; comfortable working independently and adapting to evolving priorities
- Experience mentoring junior team members and collaborating effectively across functions
- Bachelor’s degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued; advanced qualifications are a plus
