Assist in managing the roadmap for Salesforce, Zuora, and Microsoft Dynamics, ensuring priorities align with business needs.
Partner with cross-functional teams (Engineering, Admin, Operations) to deliver system enhancements, including AI/ML-powered workflows.
Document feature requirements, user stories, and acceptance criteria under guidance of the Product Manager.
Act as the voice of internal users by gathering feedback from GTM, Customer Success, and operational teams.
Analyze opportunities to leverage AI/ML to automate tasks, streamline reporting, and improve workflows.
Support stakeholder workshops, user testing, and post-launch feedback collection.
Work with Engineering and Admin teams to test, validate, and release enhancements across Salesforce, Zuora, and Dynamics.
Partner with analytics teams to ensure system-generated data supports business and customer insights.
Support rollout and adoption activities, including training, documentation, and communications.
Collaborate with Product Operations, Commercial, and Customer Success to ensure new features are adopted and delivering value.
Help track and report on system performance, usage, and efficiency metrics.
Support the migration of contractor management workflows from Dynamics to Salesforce and contribute to AI/ML-enabled automation and dashboarding efforts.
Requirements
3 years of experience in product management, business analysis, or system administration
Salesforce experience
Familiarity with enterprise systems such as Zuora, or Microsoft Dynamics; prior hands-on experience a plus.
Interest in AI/ML, workflow automation, and process optimization.
Strong analytical skills and ability to translate business needs into requirements.
Excellent communication and collaboration skills, with eagerness to learn from senior product leaders and cross-functional partners.
Experience in B2B SaaS or PE-backed environments a plus
Job offers contingent on successful completion of a drug screen and background check.
Benefits
100% paid employee medical and dental insurance
Monthly contributions to Health Savings Accounts
A 401(k) match that is immediately fully vested
Outstanding time off benefits
Paid time off for volunteer activities
Remote work
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