Director of Product Management
SMG - Service Management Group
Product Manager, Lockbox Solutions
Iron Mountain
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Define and execute the product strategy and roadmap for Iron Mountain's Lockbox Automation offering.
- Identify and target key customer segments and industries for lockbox solutions.
- Develop a comprehensive Go-to-Market (GTM) strategy, including pricing, marketing initiatives, and enablement programs.
- Lead the development of DXP solutions for lockbox automation including validation, workflow orchestration, and reporting.
- Collaborate with engineering teams (DXP, IDP, IMTrack) to build requirements for workflow automation, transaction splitting, classification, extraction, and validation.
- Oversee integration of technology and operations to ensure seamless delivery of the lockbox offering.
- Recommend and align on equipment (e.g., Opex Eagles, Falcons, Raptors, Kodaks) to reduce manual intervention and accelerate processing.
- Work with engineering to build reporting for internal use and customer personas.
- Ensure IMTrack capabilities provide chain of custody and end-to-end visibility and security for lockbox transactions.
- Address technical requirements: return check requests in DXP from CheckAlt, mail float, priority processing, exception handling, internal SLA monitoring, and automated invoicing.
- Develop comprehensive Operational Standard Operating Procedures (SOPs) and standardize lockbox operations.
- Serve as subject matter expert (SME) in lockbox operations to support product strategy and deal solutions.
- Contribute to location strategy for lockbox operations hubs and partner with operations SMEs.
Requirements
- Proven experience as a Product Manager, preferably within the financial services or payment processing industry.
- Strong understanding of lockbox operations, check processing, and remittance management.
- Experience with content management platform and IDP (Intelligent Document Processing) for workflow automation and data extraction.
- Familiarity with equipment used in check processing, such as OPEX Falcon Red, Bluecrest mail sorter, IBML Raptor, Opex Eagles, Falcons, Raptors, and Kodaks.
- Ability to translate complex business requirements into clear product specifications and user stories.
- Excellent communication, interpersonal, and presentation skills.
- Ability to work effectively in a fast-paced, collaborative environment.
- Experience with SaaS offerings (preferred).
- Knowledge of compliance requirements (e.g., PCI, HIPAA) related to financial data (preferred).
- Willingness to travel approximately 20%.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product strategyroadmap developmentGo-to-Market strategyworkflow automationdata extractionexception handlingautomated invoicingstandard operating proceduresuser storiescheck processing
Soft skills
communication skillsinterpersonal skillspresentation skillscollaborative workability to translate business requirements
