SMG - Service Management Group

Director of Product Management

SMG - Service Management Group

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Lead

About the role

  • Own the vision, strategy, and roadmap for SMG’s core and emerging product lines
  • Set the vision, define the roadmap, and guide cross-functional teams in bringing new, AI-powered solutions to market
  • Partner with Design + Engineering in Product Trios to deliver high-impact features and solutions
  • Leverage AI and automation to accelerate workflows, improve decision-making, and drive differentiation
  • Analyze customer needs, market trends, and competitive data to sharpen SMG’s position
  • Define clear success metrics, validate launches, and continuously improve products post-release
  • Work with Sales + Marketing to craft go-to-market plans, enable the field, and shorten sales cycles
  • Mentor and develop product managers, helping elevate the entire team’s impact

Requirements

  • 7–10+ years of product management experience in SaaS, data/analytics, or AI-driven solutions
  • Strong technical foundation, with a track record of working closely with engineers to build scalable products
  • Proven success leading product strategy, market analysis, and lifecycle management
  • Experience in multi-location industries (restaurant, retail, or consumer services) is a plus
  • Skilled communicator and storyteller who can influence across all levels of the business
  • Experience leading and mentoring product managers or similar product team members
  • Experience applying AI, automation, or data-driven approaches to product development
  • Experience collaborating with UX and Data Science leaders
  • Successful experience leading go-to-market strategy and execution in partnership with Sales and Marketing
  • Legally authorized to work where SMG operates (no visa sponsorship implied)
Benefits
  • Remote first company (fully remote)
  • Unlimited PTO
  • Tech provided
  • Work hard, have fun environment
  • Values driven culture where we connect, collaborate & co-create
  • Diverse, experienced, friendly team
  • Equal opportunity employer with an inclusive work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementSaaSdata analyticsAI-driven solutionsproduct strategymarket analysislifecycle managementAIautomationdata-driven approaches
Soft skills
communicationstorytellinginfluencementoringcollaboration
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