Product Manager

• Own and manage the customer-facing product work, ensuring priorities are aligned with customer impact and business goals.
• Partner closely with engineering and design to translate requirements into clear user stories, acceptance criteria, and release plans.
• Build feedback loops with customers to identify pain points, validate feature concepts, and measure outcomes.
• Define and track success metrics (adoption, engagement, satisfaction) to guide data-driven prioritization.
• Serve as the voice of the customer across the organization, ensuring their needs are represented in strategic decisions.
• Audit the current product backlog and customer requests within the first month.
• Establish prioritization criteria and feedback channels with Customer Success in the first month.
• Deliver initial roadmap update aligned to customer impact and business objectives in the first month.
• Deliver 2–3 high-priority customer features to production within 90 days.
• Increase product adoption/usage metrics by >10% within 90 days.
• Establish a repeatable customer feedback-to-roadmap process used across all product areas within 90 days.

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